Crew Manager - Tour Leaders
Description✓Crew Manager - Tour Leaders - National & International Coach Tours - £40k to £50k - London
✓A leading company that specialises in group coach tours on a national and international basis, is looking to expand its team
✓They are looking for a Crew Manager, to take a hands-on leadership approach, along with a pro-active management style with the ability to motivate teams, identify training needs and manage performance
✓The Crew Manager will recruit, coordinate and manager the Tour Leaders
✓They are looking for an experienced Tour Leader / Tour Manager, who is looking for a step up and to be a Crew Manager.
✓SALARY ETC:
✓* £40k to £50k depending on experience.
✓* Free / discounted travel opportunities.
✓* Permanent, full-time
✓* Hybrid working, 3-days office based
✓* SE London
✓* Monday to Friday, office hours, although you will need to be available at weekends for emergencies when needed [not a regular occurance but need to be adaptable for this role].
✓REQUIREMENTS:
✓* Previous experience working as a Tour Leader/ Tour manager, ideally in Europe.
✓* Have experience in training and development, with some team leader / supervisory or managerial experience.
✓* Be a natural leader and able to translate the insights from frontline staff [Tour Leaders and drivers] to management, but also communicate company decisions and policy to Tour Leaders.
✓* Be fast-thinking, forward-thinking and a multi-tasker.
✓* Be creative and innovative - the main focus is improving our clients’ experience when it comes to the Crew/Tour Leaders.
✓* To be confident in taking a hands on approach and be able to communicate well with all colleagues and management.
✓DUTIES TO INCLUDE:
✓* To be a hands on manager, defining and overseeing the implementation of all activities related to the qualitative aspects of the Tour Leader and Driver roles.
✓* You will work in partnership with the company’s senior management team, and form part of the strategic planning as well as day to day execution.
✓* Responsible for the Road Crew [Tour Leader’s and Drivers]
✓You will recruit them, train them, schedule them, support and develop them and ensure that they represent the company’s mission.
✓* Responsible to help develop the overall company strategy, and translate that into a strategy for the Tour Leader and driver team to execute on the road.
✓* Provide regular reporting and feedback to demonstrate that objectives are being met and enhanced service levels are being delivered.
✓* Be a coach to the Tour Leaders
✓Build, grow and develop a team of TLs with laser like focus on executing elements of the company strategy whilst on the road.
✓* Set clear goals for the Tour Leaders,Communicate openly,Build Trust, and hold your team members accountable.
✓* Take a Hands-on leadership skills and a pro-active management style with the ability to motivate teams, identify training needs and manage performance.
✓* To be a crew support and representation within the office
✓* To provide emergency support to Crew
✓* Schedule TLs and drivers based on their expertise Show more →
✓A leading company that specialises in group coach tours on a national and international basis, is looking to expand its team
✓They are looking for a Crew Manager, to take a hands-on leadership approach, along with a pro-active management style with the ability to motivate teams, identify training needs and manage performance
✓The Crew Manager will recruit, coordinate and manager the Tour Leaders
✓They are looking for an experienced Tour Leader / Tour Manager, who is looking for a step up and to be a Crew Manager.
✓SALARY ETC:
✓* £40k to £50k depending on experience.
✓* Free / discounted travel opportunities.
✓* Permanent, full-time
✓* Hybrid working, 3-days office based
✓* SE London
✓* Monday to Friday, office hours, although you will need to be available at weekends for emergencies when needed [not a regular occurance but need to be adaptable for this role].
✓REQUIREMENTS:
✓* Previous experience working as a Tour Leader/ Tour manager, ideally in Europe.
✓* Have experience in training and development, with some team leader / supervisory or managerial experience.
✓* Be a natural leader and able to translate the insights from frontline staff [Tour Leaders and drivers] to management, but also communicate company decisions and policy to Tour Leaders.
✓* Be fast-thinking, forward-thinking and a multi-tasker.
✓* Be creative and innovative - the main focus is improving our clients’ experience when it comes to the Crew/Tour Leaders.
✓* To be confident in taking a hands on approach and be able to communicate well with all colleagues and management.
✓DUTIES TO INCLUDE:
✓* To be a hands on manager, defining and overseeing the implementation of all activities related to the qualitative aspects of the Tour Leader and Driver roles.
✓* You will work in partnership with the company’s senior management team, and form part of the strategic planning as well as day to day execution.
✓* Responsible for the Road Crew [Tour Leader’s and Drivers]
✓You will recruit them, train them, schedule them, support and develop them and ensure that they represent the company’s mission.
✓* Responsible to help develop the overall company strategy, and translate that into a strategy for the Tour Leader and driver team to execute on the road.
✓* Provide regular reporting and feedback to demonstrate that objectives are being met and enhanced service levels are being delivered.
✓* Be a coach to the Tour Leaders
✓Build, grow and develop a team of TLs with laser like focus on executing elements of the company strategy whilst on the road.
✓* Set clear goals for the Tour Leaders,Communicate openly,Build Trust, and hold your team members accountable.
✓* Take a Hands-on leadership skills and a pro-active management style with the ability to motivate teams, identify training needs and manage performance.
✓* To be a crew support and representation within the office
✓* To provide emergency support to Crew
✓* Schedule TLs and drivers based on their expertise Show more →