Front Of House Manager
Description✓Daytona Sandown Park is currently looking for a professional, confident and reliable Front of House Manager to join our busy Front of House team
✓Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.
✓ROLES AND RESPONSIBILITIES:
✓* To ensure the smooth and efficient running of the Reception and Front of House areas.
✓* To prepare and manage reception staff and to ensure correct staffing levels at all times
✓* Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
✓* To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
✓* To set targets and monitor active selling within the Front of House team in line with company targets.
✓* To oversee the presentation of facilities to an exceptionally high standard at all times.
✓THE IDEAL CANDIDATE WILL:
✓* Be from a customer focused background [hospitality preferred] with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
✓* Have excellent written and verbal communication skills
✓* Demonstrate a positive, friendly and professional manner and culture at all times.
✓* Be able to develop and deliver customer service and sales training to Front of House staff
✓* Be required to devise and implement procedures.
✓* Have the ability to manage and monitor sales targets for the FOH team
✓* Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
✓* Must be able to work flexible hours for a 7-day operational business.
✓* Have sound knowledge of Word and Excel
✓* Be a strong and charismatic individual.
✓Full training on product knowledge and services will be given.
✓A job description can be provided on request Show more →
✓Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.
✓ROLES AND RESPONSIBILITIES:
✓* To ensure the smooth and efficient running of the Reception and Front of House areas.
✓* To prepare and manage reception staff and to ensure correct staffing levels at all times
✓* Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
✓* To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
✓* To set targets and monitor active selling within the Front of House team in line with company targets.
✓* To oversee the presentation of facilities to an exceptionally high standard at all times.
✓THE IDEAL CANDIDATE WILL:
✓* Be from a customer focused background [hospitality preferred] with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
✓* Have excellent written and verbal communication skills
✓* Demonstrate a positive, friendly and professional manner and culture at all times.
✓* Be able to develop and deliver customer service and sales training to Front of House staff
✓* Be required to devise and implement procedures.
✓* Have the ability to manage and monitor sales targets for the FOH team
✓* Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
✓* Must be able to work flexible hours for a 7-day operational business.
✓* Have sound knowledge of Word and Excel
✓* Be a strong and charismatic individual.
✓Full training on product knowledge and services will be given.
✓A job description can be provided on request Show more →