Head Receptionist
Description✓Job code: TR-888
✓Job title: Head Receptionist
✓Salary: £22-23k
✓Hours : Flexible
✓Our client is looking for a Head Receptionist for their Hotel in Worcester.
✓Head Receptionist job role;
✓* Answering the switchboard and transferring calls as required
✓* Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
✓* Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
✓* Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
✓* Dealing with guest requests and enquiries on a one to one basis and over the telephone
✓* Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
✓* Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
✓* Taking accurate messages and ensuring they are passed on correctly and efficiently
✓* Training of new staff team members
✓* Ensuring the weekly rota is completed and the department covered
✓* Balancing the monies/floats etc and ensuring there is adequate change available
✓* Agreeing and authorizing booking agent commission invoices
✓* Ensuring all group booking are correct with the FO Manager
✓* Oversee the reception desk with a view to ultimate guest satisfaction – deal with queries.
✓* Develop relations with existing customers to ensure a high level of future repeat business.
✓* Periodically run housekeeping systems on the in-house computer system to ensure full utilization and optimum performance of the system.
✓* Liaise with IT, PDQ, Guestline and telephone support representatives to maintain systems in full working order.
✓* Maintaining a reliable database of all guest information and using it to maximise business opportunities, in compliance with the Data Protection Act.
✓* Any ad-hoc duties as may be requested at any time
✓* All the above to be done in conjunction with the Company Health & Safety procedures as detailed in the Staff Handbook and your company Contract.
✓If you are interested in this Head Receptionist position, please get in touch with Natalie for more information Show more →
✓Job title: Head Receptionist
✓Salary: £22-23k
✓Hours : Flexible
✓Our client is looking for a Head Receptionist for their Hotel in Worcester.
✓Head Receptionist job role;
✓* Answering the switchboard and transferring calls as required
✓* Preparing guest accounts and restaurant bills, ensuring they are all kept up to date
✓* Taking guest reservations and entering them into the computer ensuring the availability is correct at all times
✓* Taking payments for guest accounts, restaurant bills, balancing and banking the money and PDQ at the end of every shift
✓* Dealing with guest requests and enquiries on a one to one basis and over the telephone
✓* Checking in guests and checking out guests in the correct manner ensuring all procedures are followed correctly
✓* Dealing with any problems or complaints in the correct manner and passing the information on to the relevant people immediately
✓* Taking accurate messages and ensuring they are passed on correctly and efficiently
✓* Training of new staff team members
✓* Ensuring the weekly rota is completed and the department covered
✓* Balancing the monies/floats etc and ensuring there is adequate change available
✓* Agreeing and authorizing booking agent commission invoices
✓* Ensuring all group booking are correct with the FO Manager
✓* Oversee the reception desk with a view to ultimate guest satisfaction – deal with queries.
✓* Develop relations with existing customers to ensure a high level of future repeat business.
✓* Periodically run housekeeping systems on the in-house computer system to ensure full utilization and optimum performance of the system.
✓* Liaise with IT, PDQ, Guestline and telephone support representatives to maintain systems in full working order.
✓* Maintaining a reliable database of all guest information and using it to maximise business opportunities, in compliance with the Data Protection Act.
✓* Any ad-hoc duties as may be requested at any time
✓* All the above to be done in conjunction with the Company Health & Safety procedures as detailed in the Staff Handbook and your company Contract.
✓If you are interested in this Head Receptionist position, please get in touch with Natalie for more information Show more →
Features
- ✓To be discussed at interview