Part-time Receptionist
Description✓ABOUT US
✓Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve
✓Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
✓Qualifications
✓Should hold GCSE Maths and English Grade C or above, or a similar qualification.
✓Should hold a minimum of RSA level 1.Personal
✓Among the personal characteristics sought the applicant: Will have excellent interpersonal skills and a friendly disposition.
✓Will be able to operate tills and be competent in a variety of computer programmes
✓Strong interpersonal and customer facing skills.
✓Will be able to maintain a high level of confidentiality
✓Will be able to demonstrate good organisational skills.
✓Will be able to communicate effectively with customers, clients and staff
✓Will be able to demonstrate clear identification with all customer requirements
✓JOB DESCRIPTION
✓The Receptionist has a varied and interesting role
✓The activities in a Leisure Centre are wide ranging and the involvement with people is continuous
✓This allows for an exciting day, using your skills on a diverse range of jobs.
✓Primary objectives for the Receptionist will be:
✓*
✓To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
✓*
✓To create a favourable first impression of the Leisure Centre.
✓*
✓To have a good range of knowledge regarding the Leisure Centre
✓The Receptionist will focus day to day on the following tasks:
✓*
✓To work individually or as part of a team to ensure that customers needs are understood and met.
✓*
✓To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
✓*
✓To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
✓*
✓To answer telephone calls efficiently and effectively within the company standards.
✓*
✓To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
✓*
✓To be able control customers entering the Leisure Centre, issuing receipts where required.
✓*
✓To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
✓*
✓To follow the financial procedures with regards to cash handling and reconciliation of monies.
✓*
✓To operate the communication systems at the Leisure Centre, such as public address system & telephones.
✓*
✓To communicate messages effectively to the rest of the leisure centre team.
✓*
✓To follow the procedures for new gym memberships and swimming lesson courses.
✓*
✓To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
✓*
✓To promote and control items for resale and hire.
✓*
✓To deal with customer complaints or comments as per the company procedures.
✓*
✓To keep reception clean, tidy and a pleasant environment in which to work.
✓*
✓To undertake any other duties as may be required to assist in the running of the Centre.
✓THE CANDIDATE
✓Should hold GCSE Maths and English Grade C or above, or a similar qualification.
✓Among the personal characteristics sought the applicant:
✓Will have excellent interpersonal skills and a friendly disposition.
✓Will be able to operate tills and be competent in a variety of computer programmes.
✓Strong interpersonal and customer facing skills.
✓Will be able to maintain a high level of confidentiality.
✓Will be able to demonstrate good organisational skills.
✓Will be able to communicate effectively with customers, clients and staff.
✓Will be able to demonstrate clear identification with all customer requirements
✓Highly Desirable: Welsh speakers Show more →
✓Legacy Leisure, established to support a national legacy following the Olympics, is a not for profit charitable organisation committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve
✓Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.
✓Qualifications
✓Should hold GCSE Maths and English Grade C or above, or a similar qualification.
✓Should hold a minimum of RSA level 1.Personal
✓Among the personal characteristics sought the applicant: Will have excellent interpersonal skills and a friendly disposition.
✓Will be able to operate tills and be competent in a variety of computer programmes
✓Strong interpersonal and customer facing skills.
✓Will be able to maintain a high level of confidentiality
✓Will be able to demonstrate good organisational skills.
✓Will be able to communicate effectively with customers, clients and staff
✓Will be able to demonstrate clear identification with all customer requirements
✓JOB DESCRIPTION
✓The Receptionist has a varied and interesting role
✓The activities in a Leisure Centre are wide ranging and the involvement with people is continuous
✓This allows for an exciting day, using your skills on a diverse range of jobs.
✓Primary objectives for the Receptionist will be:
✓*
✓To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
✓*
✓To create a favourable first impression of the Leisure Centre.
✓*
✓To have a good range of knowledge regarding the Leisure Centre
✓The Receptionist will focus day to day on the following tasks:
✓*
✓To work individually or as part of a team to ensure that customers needs are understood and met.
✓*
✓To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
✓*
✓To assist the customers with their booking requirements and receive payments for use of the centre’s facilities.
✓*
✓To answer telephone calls efficiently and effectively within the company standards.
✓*
✓To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
✓*
✓To be able control customers entering the Leisure Centre, issuing receipts where required.
✓*
✓To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
✓*
✓To follow the financial procedures with regards to cash handling and reconciliation of monies.
✓*
✓To operate the communication systems at the Leisure Centre, such as public address system & telephones.
✓*
✓To communicate messages effectively to the rest of the leisure centre team.
✓*
✓To follow the procedures for new gym memberships and swimming lesson courses.
✓*
✓To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
✓*
✓To promote and control items for resale and hire.
✓*
✓To deal with customer complaints or comments as per the company procedures.
✓*
✓To keep reception clean, tidy and a pleasant environment in which to work.
✓*
✓To undertake any other duties as may be required to assist in the running of the Centre.
✓THE CANDIDATE
✓Should hold GCSE Maths and English Grade C or above, or a similar qualification.
✓Among the personal characteristics sought the applicant:
✓Will have excellent interpersonal skills and a friendly disposition.
✓Will be able to operate tills and be competent in a variety of computer programmes.
✓Strong interpersonal and customer facing skills.
✓Will be able to maintain a high level of confidentiality.
✓Will be able to demonstrate good organisational skills.
✓Will be able to communicate effectively with customers, clients and staff.
✓Will be able to demonstrate clear identification with all customer requirements
✓Highly Desirable: Welsh speakers Show more →