Sales Manager
Description✓A fantastic opportunity has arisen and my client is looking for an enthusiastic, ambitious and experienced Sales Manager to join their contact centre team, as they prepare to hit the road once more and get back to doing what they do best, making memories for their customers!
✓Days will be spent turning people’s holiday dreams into a reality – from the first glimpse of the holidays in advertising to a fantastic experience on tour and the memories and friends they make along the way
✓You’d be joining our team, within an exciting period of transformation.
✓What will the role entail?
✓Our Sales Manager will be responsible for overseeing the daily operations of their operational area
✓Including the activities of managing up to 30 members of staff, supported by up to 3 Performance Coaches
✓You will be responsible for company KPI’s, ensuring we deliver world class service by building a centre of excellence through exceptional leadership.
✓Offering coaching: one-on-one coaching to employees to increase an organisation's efficiency
✓This can also boost employee satisfaction, which may lead to greater retention and a more positive company culture.
✓Supporting employees: Outside of coaching, front-line managers offer praise and constructive criticism about how they're performing daily responsibilities
✓This helps front-line employees recognise what they're doing well and what they can improve, which can help increase productivity.
✓Making decisions: managers are intimately involved in the daily operations of an organisation, they are often well-equipped to make informed decisions about how to make improvements.
✓Deploying solutions: When a middle or executive manager decides how to improve a workplace, a manager typically oversees the implementation of that solution
✓They may make adjustments based on employee, customer or client feedback, which can help an organization ensure its serving customer needs.
✓Interfacing with customers: managers often listen to positive and negative customer feedback to determine which elements of daily operations they can improve.
✓Managing company time: Successful managers help an organization use employee hours more effectively by recording how employees spend their time
✓This helps managers recognize misused time, implement tactics for improving productivity and discover long-term obstacles that may affect time management.
✓Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
✓Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
✓Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products
✓What attributes will you need to be considered for the role?
✓Experience of achieving KPI’s
✓Ability to work well under pressure
✓Ability to effectively prioritise, plan and organise workload
✓Performing administrative work, such as drafting sales reports
✓Overseeing projects or product development
✓Coaching individual employees and training groups
✓Leading teams
✓Talking to customers
✓Managing daily business operations
✓Supervising staff
✓Meeting with upper management
✓Overseeing health, safety and hygiene standards
✓Recording employee productivity
✓Improving customer experience
✓Experience
✓Working within a fast paced sales manager role
✓Managed FTE of 25+
✓Strong leadership skills
✓Great change manager
✓Strong ability to communicate effectively
✓What’s in it for you?
✓Basic salary up to £40,00 [DOE] + up to £10,000 bonus
✓25 days holiday + bank holidays
✓Additional leave for your birthday
✓Friends & family discount
✓Free eye test
✓Social events such as summer party, plus more Show more →
✓Days will be spent turning people’s holiday dreams into a reality – from the first glimpse of the holidays in advertising to a fantastic experience on tour and the memories and friends they make along the way
✓You’d be joining our team, within an exciting period of transformation.
✓What will the role entail?
✓Our Sales Manager will be responsible for overseeing the daily operations of their operational area
✓Including the activities of managing up to 30 members of staff, supported by up to 3 Performance Coaches
✓You will be responsible for company KPI’s, ensuring we deliver world class service by building a centre of excellence through exceptional leadership.
✓Offering coaching: one-on-one coaching to employees to increase an organisation's efficiency
✓This can also boost employee satisfaction, which may lead to greater retention and a more positive company culture.
✓Supporting employees: Outside of coaching, front-line managers offer praise and constructive criticism about how they're performing daily responsibilities
✓This helps front-line employees recognise what they're doing well and what they can improve, which can help increase productivity.
✓Making decisions: managers are intimately involved in the daily operations of an organisation, they are often well-equipped to make informed decisions about how to make improvements.
✓Deploying solutions: When a middle or executive manager decides how to improve a workplace, a manager typically oversees the implementation of that solution
✓They may make adjustments based on employee, customer or client feedback, which can help an organization ensure its serving customer needs.
✓Interfacing with customers: managers often listen to positive and negative customer feedback to determine which elements of daily operations they can improve.
✓Managing company time: Successful managers help an organization use employee hours more effectively by recording how employees spend their time
✓This helps managers recognize misused time, implement tactics for improving productivity and discover long-term obstacles that may affect time management.
✓Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
✓Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
✓Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products
✓What attributes will you need to be considered for the role?
✓Experience of achieving KPI’s
✓Ability to work well under pressure
✓Ability to effectively prioritise, plan and organise workload
✓Performing administrative work, such as drafting sales reports
✓Overseeing projects or product development
✓Coaching individual employees and training groups
✓Leading teams
✓Talking to customers
✓Managing daily business operations
✓Supervising staff
✓Meeting with upper management
✓Overseeing health, safety and hygiene standards
✓Recording employee productivity
✓Improving customer experience
✓Experience
✓Working within a fast paced sales manager role
✓Managed FTE of 25+
✓Strong leadership skills
✓Great change manager
✓Strong ability to communicate effectively
✓What’s in it for you?
✓Basic salary up to £40,00 [DOE] + up to £10,000 bonus
✓25 days holiday + bank holidays
✓Additional leave for your birthday
✓Friends & family discount
✓Free eye test
✓Social events such as summer party, plus more Show more →
Features
- ✓Pension fund and training package