Spa Business Manager
Description✓To be responsible for meeting revenue targets and budgets and to manage the daily operation of the House of Elemis
✓To pro-actively develop the business through promotional activity, events and a strong affiliate program and to focus on increasing occupancy and maximizing the bookings across the division
✓To work with various department in order to operate smoothly across the division
✓Maintaining the highest quality of professionalism, standards, customer experience, treatment delivery and retail sales within the department
✓Supporting the team to help maximise their retail sales, treatment upgrades, courses, and rebooking’s.
✓Essential Responsibilities Financial
✓Support on budget creation.
✓Implementation of the budget.
✓Responsible for the financial performance of the spa and related departments.
✓Develop a roster that deliveries optimum revenue with a strong workable understanding of the roster’s financial implications.
✓To monitor operating costs, overseeing purchase orders and invoices, and being aware of the monthly P&L report.
✓Ensure P&L is analysed to measure productivity and use report to control on-going profitability by managing costs.
✓Implementation of change based on the P&L analysis
✓As the dedicated wellbeing ambassador for the department, ensuring employees take the time to attend the wellbeing webinars and create in-house wellbeing experiences and training to support mental, physical, and emotional wellbeing.
✓Establish strategies for achieving the targets.
✓Ensure all Daily, Weekly and Monthly financial reports are completed and analysed on time with relevant KPI’s regularly reviewed and reported on.
✓Setting achievable goals for spa employees, to include both treatment and retail goals Control all aspect of operational supplies and labour in the Spa
✓To assist in the completion of stock check weekly and monthly any discrepancies on stock should be found and rectified.
✓To oversee ordering, storage and stock control, minimising stock loss.
✓Ensure that purchasing is aligned with budget and current performance levels.
✓To prepare and present financial reports to show the development and achievements of the Spa
✓Marketing
✓Implement a Marketing and PR calendar with guidance from the Marketing/PR divisions which encourages repeat custom and new business to drive retail and treatment sales.
✓• Drive activity into the spa through liaising with affiliate contacts and setting up partnerships to drive revenue and corporate hire.
✓Manage spa business decisions by staying on top of spa industry trends, through competitor analysis to ensure the spa has a competitive edge at all times Show more →
✓To pro-actively develop the business through promotional activity, events and a strong affiliate program and to focus on increasing occupancy and maximizing the bookings across the division
✓To work with various department in order to operate smoothly across the division
✓Maintaining the highest quality of professionalism, standards, customer experience, treatment delivery and retail sales within the department
✓Supporting the team to help maximise their retail sales, treatment upgrades, courses, and rebooking’s.
✓Essential Responsibilities Financial
✓Support on budget creation.
✓Implementation of the budget.
✓Responsible for the financial performance of the spa and related departments.
✓Develop a roster that deliveries optimum revenue with a strong workable understanding of the roster’s financial implications.
✓To monitor operating costs, overseeing purchase orders and invoices, and being aware of the monthly P&L report.
✓Ensure P&L is analysed to measure productivity and use report to control on-going profitability by managing costs.
✓Implementation of change based on the P&L analysis
✓As the dedicated wellbeing ambassador for the department, ensuring employees take the time to attend the wellbeing webinars and create in-house wellbeing experiences and training to support mental, physical, and emotional wellbeing.
✓Establish strategies for achieving the targets.
✓Ensure all Daily, Weekly and Monthly financial reports are completed and analysed on time with relevant KPI’s regularly reviewed and reported on.
✓Setting achievable goals for spa employees, to include both treatment and retail goals Control all aspect of operational supplies and labour in the Spa
✓To assist in the completion of stock check weekly and monthly any discrepancies on stock should be found and rectified.
✓To oversee ordering, storage and stock control, minimising stock loss.
✓Ensure that purchasing is aligned with budget and current performance levels.
✓To prepare and present financial reports to show the development and achievements of the Spa
✓Marketing
✓Implement a Marketing and PR calendar with guidance from the Marketing/PR divisions which encourages repeat custom and new business to drive retail and treatment sales.
✓• Drive activity into the spa through liaising with affiliate contacts and setting up partnerships to drive revenue and corporate hire.
✓Manage spa business decisions by staying on top of spa industry trends, through competitor analysis to ensure the spa has a competitive edge at all times Show more →