Customer Engagement Manager - 12-month contract, Amazon Shipping
Description✓DESCRIPTION
✓Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
✓We are looking for a talented Customer Engagement Manager who will be responsible for building best-in-class communications and content to drive a high level of trust and engagement with our customers
✓In this role, you will translate new products, features and business changes into engaging copy and content to improve our customers' experience
✓You will manage and execute initiatives, working with cross-functional teams
✓You will have communications program management experience, excellent writing skills, and the ability to easily adapt communications for different audiences
✓You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards
✓You will also have a strong sense of brand and editorial voice; with the ability to harmonize messages across multiple channels and marketing vehicles.
✓Our environment is fast-paced and requires a candidate who is flexible and thrives in ambiguity, with the ability to think strategically while paying careful attention to detail.
✓Key job responsibilities
✓• Define the strategy and manage the execution of communications programs to improve the shipper experience
✓This includes analysing and defining key objectives, messages and channels, to drive awareness, engagement, and adoption of initiatives
✓• Create high-quality, engaging communications and copy for customers across a variety of channels, including emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.
✓• Build and execute email campaigns in Pardot, measuring their effectiveness to enable future enhancements
✓* Create and maintain communications toolkits, processes, templates, and messaging for global stakeholder teams
✓• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements
✓• Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyse, and tune messaging to maximise impact
✓A day in the life
✓* Managing intakes for communication requests from stakeholders across the business.
✓* Translating business requirements into customer-obsessed copy and content
✓* Creating emails in Pardot using brand templates and custom audience segmentations
✓* Creating onsite notifications
✓* Managing the communication calendar
✓* Analysing performance and optimisations
✓BASIC QUALIFICATIONS
✓Experience in PR, Marketing, Copywriting, Corporate Communications or similar field
✓• Experience working with marketing tools including email, CRM, and marketing automation platforms
✓• High degree of proficiency in English
✓• Exceptional organisational skills
✓• Bachelor’s degree
✓• Able to work in a diverse team
✓PREFERRED QUALIFICATIONS
✓Bachelor’s degree in English, Marketing or relevant field of study
✓Amazon is an equal opportunities employer
✓We believe passionately that employing a diverse workforce is central to our success
✓We make recruiting decisions based on your experience and skills
✓We value your passion to discover, invent, simplify and build
✓Protecting your privacy and the security of your data is a longstanding top priority for Amazon Show more →
✓Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
✓We are looking for a talented Customer Engagement Manager who will be responsible for building best-in-class communications and content to drive a high level of trust and engagement with our customers
✓In this role, you will translate new products, features and business changes into engaging copy and content to improve our customers' experience
✓You will manage and execute initiatives, working with cross-functional teams
✓You will have communications program management experience, excellent writing skills, and the ability to easily adapt communications for different audiences
✓You will exercise extremely high judgment in narrow time frames, inject logic and care into communications, and ensure content meets the highest standards
✓You will also have a strong sense of brand and editorial voice; with the ability to harmonize messages across multiple channels and marketing vehicles.
✓Our environment is fast-paced and requires a candidate who is flexible and thrives in ambiguity, with the ability to think strategically while paying careful attention to detail.
✓Key job responsibilities
✓• Define the strategy and manage the execution of communications programs to improve the shipper experience
✓This includes analysing and defining key objectives, messages and channels, to drive awareness, engagement, and adoption of initiatives
✓• Create high-quality, engaging communications and copy for customers across a variety of channels, including emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.
✓• Build and execute email campaigns in Pardot, measuring their effectiveness to enable future enhancements
✓* Create and maintain communications toolkits, processes, templates, and messaging for global stakeholder teams
✓• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements
✓• Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyse, and tune messaging to maximise impact
✓A day in the life
✓* Managing intakes for communication requests from stakeholders across the business.
✓* Translating business requirements into customer-obsessed copy and content
✓* Creating emails in Pardot using brand templates and custom audience segmentations
✓* Creating onsite notifications
✓* Managing the communication calendar
✓* Analysing performance and optimisations
✓BASIC QUALIFICATIONS
✓Experience in PR, Marketing, Copywriting, Corporate Communications or similar field
✓• Experience working with marketing tools including email, CRM, and marketing automation platforms
✓• High degree of proficiency in English
✓• Exceptional organisational skills
✓• Bachelor’s degree
✓• Able to work in a diverse team
✓PREFERRED QUALIFICATIONS
✓Bachelor’s degree in English, Marketing or relevant field of study
✓Amazon is an equal opportunities employer
✓We believe passionately that employing a diverse workforce is central to our success
✓We make recruiting decisions based on your experience and skills
✓We value your passion to discover, invent, simplify and build
✓Protecting your privacy and the security of your data is a longstanding top priority for Amazon Show more →