Digital Community Manager
Description✓Here at Chartered Institute of Procurement & Supply [CIPS], we have a new and exciting opportunity available for a Digital Community Manager to join our team on a full-time, fixed-term contract until February 2024
✓We are offering Hybrid Working - flexibility to work from home and at our main office based in the UK at Easton House, Lincolnshire. In return, you will receive a competitive salary of £31,509 - £37,419 per annum including great benefits!
✓The Chartered Institute of Procurement and Supply [CIPS] is the leading independent global body representing the Procurement and Supply profession with a global membership of over 60,000 in more than 150 countries. CIPS is connected with a broad range of individuals associated with the profession including senior business people, high-ranking public servants and leading academics.
✓CIPS has local offices in the UK, Australia and New Zealand, Africa, the Middle East and the USA.
✓Benefits you will receive
✓Competitive salary
✓Hybrid/Flexible working
✓Private Healthcare
✓Personal Pension Plan
✓25 working days holiday plus statutory holidays – holiday year from 1st January to 31st December
✓Bonus Scheme
✓Key responsibilities as a Digital Community Manager
✓Welcoming community platform users, starting conversations and connecting users to relevant people, conversations, content, and groups.
✓Acting as a brand ambassador, building positive trusting relationships with customers, members, and volunteers.
✓Being highly responsive to community members on a daily basis focusing on ensuring relevant responses and content contributions.
✓Keeping the community active and engaged by connecting users to relevant resources and discussions.
✓Collaborating with key internal stakeholders, support the ongoing development and execution of the community engagement strategy; inputting into defining objectives, developing roadmaps, and identifying, measuring, and reporting of success indicators.
✓Working across internal teams to optimise content, bringing in expertise where needed and aligning to conversation topics, questions, and themes within the platform.
✓Analysing and reporting to provide actionable insights and presenting those back to key internal stakeholders.
✓Delivering training sessions for staff and community champions.
✓Managing moderation within the platform and building the process to manage potential escalations.
✓Evolving and developing the framework of what the Community Platform is for our members and volunteers as part of the value proposition of membership.
✓Staying up to date with latest digital and community industry trends, developments, and best practices.
✓Skills and experience required as our Digital Community Manager
✓Experience of managing and engaging online or digital communities through social media or digital platforms
✓Digital platforms such as Discourse or other similar open source internet forums.
✓Experience or qualifications in public relations, creative writing, content creation, marketing, communications or corporate social media.
✓Experience of working in or supporting Membership or not for profit organisations.
✓Demonstrable experience planning and delivering a community strategy through the performance of community management tasks and personal leadership.
✓Knowledge of how to develop data sets and experience with both qualitative and quantitative analytical techniques.
✓Ability to recognise trends and opportunities for engagement and create reports and presentations for internal stakeholders.
✓Knowledge of the procurement and supply profession.
✓Excellent relationship management skills and experience of interacting across all levels of seniority in a professional context.
✓Excellent verbal and written communication skills and the ability to create engaging content
✓Closing date: 20 July 2023
✓If you feel you have the skills and experience to become our Digital Community Manager, then please click “apply” now – We’d love to hear from you Show more →
✓We are offering Hybrid Working - flexibility to work from home and at our main office based in the UK at Easton House, Lincolnshire. In return, you will receive a competitive salary of £31,509 - £37,419 per annum including great benefits!
✓The Chartered Institute of Procurement and Supply [CIPS] is the leading independent global body representing the Procurement and Supply profession with a global membership of over 60,000 in more than 150 countries. CIPS is connected with a broad range of individuals associated with the profession including senior business people, high-ranking public servants and leading academics.
✓CIPS has local offices in the UK, Australia and New Zealand, Africa, the Middle East and the USA.
✓Benefits you will receive
✓Competitive salary
✓Hybrid/Flexible working
✓Private Healthcare
✓Personal Pension Plan
✓25 working days holiday plus statutory holidays – holiday year from 1st January to 31st December
✓Bonus Scheme
✓Key responsibilities as a Digital Community Manager
✓Welcoming community platform users, starting conversations and connecting users to relevant people, conversations, content, and groups.
✓Acting as a brand ambassador, building positive trusting relationships with customers, members, and volunteers.
✓Being highly responsive to community members on a daily basis focusing on ensuring relevant responses and content contributions.
✓Keeping the community active and engaged by connecting users to relevant resources and discussions.
✓Collaborating with key internal stakeholders, support the ongoing development and execution of the community engagement strategy; inputting into defining objectives, developing roadmaps, and identifying, measuring, and reporting of success indicators.
✓Working across internal teams to optimise content, bringing in expertise where needed and aligning to conversation topics, questions, and themes within the platform.
✓Analysing and reporting to provide actionable insights and presenting those back to key internal stakeholders.
✓Delivering training sessions for staff and community champions.
✓Managing moderation within the platform and building the process to manage potential escalations.
✓Evolving and developing the framework of what the Community Platform is for our members and volunteers as part of the value proposition of membership.
✓Staying up to date with latest digital and community industry trends, developments, and best practices.
✓Skills and experience required as our Digital Community Manager
✓Experience of managing and engaging online or digital communities through social media or digital platforms
✓Digital platforms such as Discourse or other similar open source internet forums.
✓Experience or qualifications in public relations, creative writing, content creation, marketing, communications or corporate social media.
✓Experience of working in or supporting Membership or not for profit organisations.
✓Demonstrable experience planning and delivering a community strategy through the performance of community management tasks and personal leadership.
✓Knowledge of how to develop data sets and experience with both qualitative and quantitative analytical techniques.
✓Ability to recognise trends and opportunities for engagement and create reports and presentations for internal stakeholders.
✓Knowledge of the procurement and supply profession.
✓Excellent relationship management skills and experience of interacting across all levels of seniority in a professional context.
✓Excellent verbal and written communication skills and the ability to create engaging content
✓Closing date: 20 July 2023
✓If you feel you have the skills and experience to become our Digital Community Manager, then please click “apply” now – We’d love to hear from you Show more →