Export Customs Supervisor
Description✓Export Customs Supervisor
✓Northampton
✓Monday - Friday 1300hrs - 2200hrs
✓Competitive
✓We are proud to be partnering with a fantastic freight forwarder based in Northampton
✓Our client is looking for an Export Customs Supervisor to join their team.
✓Reporting to the Export Customs Manager, you will be required to ensure the daily operations of the export customs team are conducted in an efficient and effective manner, whilst adhering to, and complying with, company and external authority customs requirements and legislation
✓You will have a primary focus on clearances for road movements
✓Ensuring a quality service is provided to all customers using a variety of export clearance methods,
✓A key purpose of the role is to ensure the effective integration of new team members and to optimise the performance of individuals through review and refinement of processes.
✓Duties
✓Proactively supervise the export customs team effectively in a dynamic and challenging environment
✓Effectively manage the day to day operations of the import department in the absence of the Export Customs Manager
✓Responding to requests for customs services providing effective and efficient solutions to facilitate adherence to operational and service deadlines
✓Continually reviewing processes to strive for efficiencies without compromising the service level and/ or quality of work administered
✓To give the team of import declarants focus and allocate daily tasks where necessary
✓Accountable for the general day to day management of the declarations assigned to the team
✓To produce, analyse and manage identified Key Performance Indicators for the customs activities and ensure that targets are met
✓Responsible for ensuring the team meet their objectives
✓Supporting the department to resolve day to day issues and queries
✓Liaising with import supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload
✓Ensuring compliance of standard operating procedures for Customs and AEO processes
✓Collaboration with internal customers to maximise synergies and promote cross team and branch interactions and communications
✓Direct liaison with the Export Customs Manager
✓Direct liaison with external customers where required
✓Direct liaison with Customs authorities such as HMRC and other agencies as and when necessary including, but not limited to, Border Force and DEFRA
✓Absence management and recording
✓Staff coaching, monitoring and appraisal and the integration of team
✓Develop and maintain a pro-active and safe Health and Safety environment and culture in conjunction with branch and central Health and Safety representatives.
✓Ensure that all employees under your control adhere to all Health and Safety practices at all times.
✓Responsible for making day to day decisions to support operational activityThe Candidate
✓Knowledge of third country customs regulations
✓Good comprehensive knowledge of customs procedures and formalities - desired
✓Awareness of global geography
✓Leadership skills
✓Highly adaptable and able to work under pressurised situations
✓Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
✓Excellent problem solving and analysis skills
✓Attention to detail and high levels of accuracy
✓Excellent communication skills
✓Ability to create and maintain harmonious relationships with internal and external customers
✓A high customer service orientation with a passion for delivering quality
✓Supportive and coaching capabilities Show more →
✓Northampton
✓Monday - Friday 1300hrs - 2200hrs
✓Competitive
✓We are proud to be partnering with a fantastic freight forwarder based in Northampton
✓Our client is looking for an Export Customs Supervisor to join their team.
✓Reporting to the Export Customs Manager, you will be required to ensure the daily operations of the export customs team are conducted in an efficient and effective manner, whilst adhering to, and complying with, company and external authority customs requirements and legislation
✓You will have a primary focus on clearances for road movements
✓Ensuring a quality service is provided to all customers using a variety of export clearance methods,
✓A key purpose of the role is to ensure the effective integration of new team members and to optimise the performance of individuals through review and refinement of processes.
✓Duties
✓Proactively supervise the export customs team effectively in a dynamic and challenging environment
✓Effectively manage the day to day operations of the import department in the absence of the Export Customs Manager
✓Responding to requests for customs services providing effective and efficient solutions to facilitate adherence to operational and service deadlines
✓Continually reviewing processes to strive for efficiencies without compromising the service level and/ or quality of work administered
✓To give the team of import declarants focus and allocate daily tasks where necessary
✓Accountable for the general day to day management of the declarations assigned to the team
✓To produce, analyse and manage identified Key Performance Indicators for the customs activities and ensure that targets are met
✓Responsible for ensuring the team meet their objectives
✓Supporting the department to resolve day to day issues and queries
✓Liaising with import supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload
✓Ensuring compliance of standard operating procedures for Customs and AEO processes
✓Collaboration with internal customers to maximise synergies and promote cross team and branch interactions and communications
✓Direct liaison with the Export Customs Manager
✓Direct liaison with external customers where required
✓Direct liaison with Customs authorities such as HMRC and other agencies as and when necessary including, but not limited to, Border Force and DEFRA
✓Absence management and recording
✓Staff coaching, monitoring and appraisal and the integration of team
✓Develop and maintain a pro-active and safe Health and Safety environment and culture in conjunction with branch and central Health and Safety representatives.
✓Ensure that all employees under your control adhere to all Health and Safety practices at all times.
✓Responsible for making day to day decisions to support operational activityThe Candidate
✓Knowledge of third country customs regulations
✓Good comprehensive knowledge of customs procedures and formalities - desired
✓Awareness of global geography
✓Leadership skills
✓Highly adaptable and able to work under pressurised situations
✓Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
✓Excellent problem solving and analysis skills
✓Attention to detail and high levels of accuracy
✓Excellent communication skills
✓Ability to create and maintain harmonious relationships with internal and external customers
✓A high customer service orientation with a passion for delivering quality
✓Supportive and coaching capabilities Show more →