Service Delivery Manager
Description✓Are you ready to take charge of an exhilarating role that puts you at the forefront of service excellence? Look no further! We are seeking a passionate and driven Service Delivery Manager to lead our exceptional team in delivering top-notch service across all our sites.
✓As the Service Delivery Manager, you will be the driving force behind our operations, facilities, health and safety, people, reporting, and compliance
✓Your influence will extend throughout our organization, bridging the gap between senior managers, leaders of other functions, and colleagues, ensuring seamless operations and customer satisfaction.
✓RESPONSIBILITIES
✓Accountable for the flawless service delivery across all sites within your remit.
✓Championing prompt and accurate completion of customer service requests, leaving our clients delighted.
✓Building and nurturing strong relationships with internal and external stakeholders, fostering a collaborative environment that fuels success.
✓Ensuring our sites adhere to the esteemed SOP68 guidelines, maintaining the highest standards of operation.
✓Continuously seeking opportunities to enhance process efficiency, drive cost savings, and maximize revenue potential.
✓Playing a pivotal role in scoping customer solutions, leveraging your expertise to deliver tailored strategies.
✓As a Service Delivery Manager, you will be entrusted with the profitability of the site, taking charge of the P&L
✓Your strategic mindset and business acumen will be put to the test as you lead your team towards financial success.
✓ABOUT YOU
✓If you are a motivated leader hungry for professional growth and ready to take charge, don't miss out on this incredible opportunity
✓Apply now and be part of an organization that values excellence, innovation, and the pursuit of customer satisfaction.
✓We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide
✓Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
✓Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs
✓From museums to the NHS, from the Ministry of Defence to Legal firms.
✓Location: Southampton
✓Contract Type: Permanent - Full Time
✓Hours: 40
✓Salary:£30,000 - £35,000 dependant on experience
✓An Inclusive Approach
✓We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential
✓We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
✓We actively encourage applications from all members of our community, including those from underrepresented groups
✓We are happy to consider flexible working options, including part time hours wherever this is practically possible
✓We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break Show more →
✓As the Service Delivery Manager, you will be the driving force behind our operations, facilities, health and safety, people, reporting, and compliance
✓Your influence will extend throughout our organization, bridging the gap between senior managers, leaders of other functions, and colleagues, ensuring seamless operations and customer satisfaction.
✓RESPONSIBILITIES
✓Accountable for the flawless service delivery across all sites within your remit.
✓Championing prompt and accurate completion of customer service requests, leaving our clients delighted.
✓Building and nurturing strong relationships with internal and external stakeholders, fostering a collaborative environment that fuels success.
✓Ensuring our sites adhere to the esteemed SOP68 guidelines, maintaining the highest standards of operation.
✓Continuously seeking opportunities to enhance process efficiency, drive cost savings, and maximize revenue potential.
✓Playing a pivotal role in scoping customer solutions, leveraging your expertise to deliver tailored strategies.
✓As a Service Delivery Manager, you will be entrusted with the profitability of the site, taking charge of the P&L
✓Your strategic mindset and business acumen will be put to the test as you lead your team towards financial success.
✓ABOUT YOU
✓If you are a motivated leader hungry for professional growth and ready to take charge, don't miss out on this incredible opportunity
✓Apply now and be part of an organization that values excellence, innovation, and the pursuit of customer satisfaction.
✓We store and manage over 22 million items including archive boxes of document files, film and computer tape across a variety of secure storage facilities nationwide
✓Including cold war Air Force shelters for some of our heritage pieces we store on behalf of the leading museums.
✓Our customers depend on us to manage their historical archives, and our team is proud to support them with their document management needs
✓From museums to the NHS, from the Ministry of Defence to Legal firms.
✓Location: Southampton
✓Contract Type: Permanent - Full Time
✓Hours: 40
✓Salary:£30,000 - £35,000 dependant on experience
✓An Inclusive Approach
✓We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential
✓We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.
✓We actively encourage applications from all members of our community, including those from underrepresented groups
✓We are happy to consider flexible working options, including part time hours wherever this is practically possible
✓We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break Show more →