Service Delivery Manager
Description✓Service Delivery Manager [SDM] – Hybrid
✓Monday to Friday
✓Full Time, Permanent
✓37.5hrs per week
✓£33,000
✓The Service Delivery Manager [SDM] is responsible for the performance & achievement of SLA’s within a specific area, providing leadership to a team of Health Practitioners [HP’s] and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.
✓
✓ The SDM will create a strong performance driven, and claimant focused culture that supports our values in delivering consistent, robust and quality assessments whilst developing and protecting our reputation
✓Using management information to drive performance, such as average assessments per day, average assessment duration, slot outcomes etc.
✓
✓It is essential that the SDM has the ability to contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management.
✓
✓An effective Service Delivery Manager must demonstrate the following skills/behaviours:-
✓Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
✓Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
✓Strong communicator, with skills & experience of leading diverse/disperse teams
✓Professional under pressure
✓Focus on succeeding in a challenging, and ever changing environment
✓Contribute positively to the organisational culture
✓Job Details
✓37.5 hours
✓£33,000
✓Shifts between 8am-6pm
✓4 days in office one day working from home.Key Activities
✓Jointly monitoring performance to identify trends/risks/development opportunities
✓Creating & executing appropriate plans in line with the relevant HR policies where necessary.
✓Support Resource Managers in the planning activity, allocation of resource in line with DWP forecast, and effective booking policies to assist in the achievement of SLA’s and KPI’s.
✓Monthly 1-2-1 with team members.
✓Cascading information to Team Members through Daily meetings/huddles with all staff3
✓Delivery of monthly team meetings including operational updates.
✓To promote joint working and maximise the local relationships Clinical and Non Clinical employees alongside the engagement structure.
✓Responsible for onboarding new employees into the business from offer acceptance including welcome calls and regular touch points as per the onboarding process and ensuring the day 1 induction is completed in line with business expectations.
✓Other Duties
✓Discussing / reviewing/ answering complaints within SLA
✓Attendance at Stakeholder Engagement Meetings as and when required
✓Review data and implementing changes where necessary to improve claimant journey/experience
✓Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests
✓If you feel the Service Delivery Manager position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email Jwalsh@[url removed] or call [phone number removed]
✓Alternatively, you can apply to this advert and someone from the Everpool team will be in touch Show more →
✓Monday to Friday
✓Full Time, Permanent
✓37.5hrs per week
✓£33,000
✓The Service Delivery Manager [SDM] is responsible for the performance & achievement of SLA’s within a specific area, providing leadership to a team of Health Practitioners [HP’s] and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.
✓
✓ The SDM will create a strong performance driven, and claimant focused culture that supports our values in delivering consistent, robust and quality assessments whilst developing and protecting our reputation
✓Using management information to drive performance, such as average assessments per day, average assessment duration, slot outcomes etc.
✓
✓It is essential that the SDM has the ability to contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management.
✓
✓An effective Service Delivery Manager must demonstrate the following skills/behaviours:-
✓Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
✓Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
✓Strong communicator, with skills & experience of leading diverse/disperse teams
✓Professional under pressure
✓Focus on succeeding in a challenging, and ever changing environment
✓Contribute positively to the organisational culture
✓Job Details
✓37.5 hours
✓£33,000
✓Shifts between 8am-6pm
✓4 days in office one day working from home.Key Activities
✓Jointly monitoring performance to identify trends/risks/development opportunities
✓Creating & executing appropriate plans in line with the relevant HR policies where necessary.
✓Support Resource Managers in the planning activity, allocation of resource in line with DWP forecast, and effective booking policies to assist in the achievement of SLA’s and KPI’s.
✓Monthly 1-2-1 with team members.
✓Cascading information to Team Members through Daily meetings/huddles with all staff3
✓Delivery of monthly team meetings including operational updates.
✓To promote joint working and maximise the local relationships Clinical and Non Clinical employees alongside the engagement structure.
✓Responsible for onboarding new employees into the business from offer acceptance including welcome calls and regular touch points as per the onboarding process and ensuring the day 1 induction is completed in line with business expectations.
✓Other Duties
✓Discussing / reviewing/ answering complaints within SLA
✓Attendance at Stakeholder Engagement Meetings as and when required
✓Review data and implementing changes where necessary to improve claimant journey/experience
✓Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests
✓If you feel the Service Delivery Manager position may be for you or you are interested in finding out further information, please contact Everpool Recruitment by email Jwalsh@[url removed] or call [phone number removed]
✓Alternatively, you can apply to this advert and someone from the Everpool team will be in touch Show more →
Features
- ✓Benefits