Team Leader
Description✓Who are we
✓The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
✓It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality
✓We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
✓In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
✓The Position
✓We currently have a number of exciting opportunities for Team Leaders to join the floor room family across a number of locations in the UK.
✓As a Team Leader, you will lead, engage, inspire and develop a highly skilled and knowledgeable team to deliver strong commercial results through the creation of a high motivated, engaged and empowered team who deliver an exceptional end to end customer experience.
✓Key responsibilities:
✓* Day to day management of the instore team creating an environment where colleagues are inspired to deliver a great customer experience and a supportive and empowering colleague experience.
✓* Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
✓* Set the bar for the team and play your part personally in ensuring the store and colleagues are impeccably presented.
✓* To assist the Cluster Manager to plan and deploy the store’s resources effectively ensuring coverage to consistently deliver a great service experience.
✓* In conjunction with the Cluster Manager lead, develop and engage the store team to deliver successful commercial results.
✓* Support the Cluster Manager in managing the performance of the team helping to address under-performance quickly and effectively in line with the agreed processes for conduct or capability.
✓* To engender a team, people, and customer centric culture where colleagues are inspired, highly engaged, feel involved and retention is high.
✓* Play and active part in the development and success of the business by soliciting and giving regular feedback, participating in colleague forums and the adoption of a solutions based, action-oriented approach.
✓* Understand and leverage the commercial levers of the business, maximising sales, and profitability.
✓The Person
✓The successful candidate will meet the following criteria:
✓* Must have previous retail customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience preferably in a design led environment
✓* Demonstrable experience/interest in interior design/textiles, home trends and styles would be advantageous
✓* Demonstrable supervisory experience
✓* Previous mentoring/coaching experience
✓* A track record of delivering strong commercial results individually
✓* Experience of working to sales targets and KPI’s
✓* Must be computer literate with a good working knowledge of MS packages
✓Benefits
✓Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
✓You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
✓* 22 days holiday plus bank holidays
✓* Competitive salary & bonus scheme
✓* Retail discount
✓* Cycle 2 work scheme
✓* Digital GP service
✓* Holiday trading
✓* Pension scheme
✓* Heath cash plan
✓* Life assurance
✓* Give as you earn Show more →
✓The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.
✓It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality
✓We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.
✓In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun! This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.
✓The Position
✓We currently have a number of exciting opportunities for Team Leaders to join the floor room family across a number of locations in the UK.
✓As a Team Leader, you will lead, engage, inspire and develop a highly skilled and knowledgeable team to deliver strong commercial results through the creation of a high motivated, engaged and empowered team who deliver an exceptional end to end customer experience.
✓Key responsibilities:
✓* Day to day management of the instore team creating an environment where colleagues are inspired to deliver a great customer experience and a supportive and empowering colleague experience.
✓* Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
✓* Set the bar for the team and play your part personally in ensuring the store and colleagues are impeccably presented.
✓* To assist the Cluster Manager to plan and deploy the store’s resources effectively ensuring coverage to consistently deliver a great service experience.
✓* In conjunction with the Cluster Manager lead, develop and engage the store team to deliver successful commercial results.
✓* Support the Cluster Manager in managing the performance of the team helping to address under-performance quickly and effectively in line with the agreed processes for conduct or capability.
✓* To engender a team, people, and customer centric culture where colleagues are inspired, highly engaged, feel involved and retention is high.
✓* Play and active part in the development and success of the business by soliciting and giving regular feedback, participating in colleague forums and the adoption of a solutions based, action-oriented approach.
✓* Understand and leverage the commercial levers of the business, maximising sales, and profitability.
✓The Person
✓The successful candidate will meet the following criteria:
✓* Must have previous retail customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience preferably in a design led environment
✓* Demonstrable experience/interest in interior design/textiles, home trends and styles would be advantageous
✓* Demonstrable supervisory experience
✓* Previous mentoring/coaching experience
✓* A track record of delivering strong commercial results individually
✓* Experience of working to sales targets and KPI’s
✓* Must be computer literate with a good working knowledge of MS packages
✓Benefits
✓Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of the floor room brand.
✓You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do!
✓* 22 days holiday plus bank holidays
✓* Competitive salary & bonus scheme
✓* Retail discount
✓* Cycle 2 work scheme
✓* Digital GP service
✓* Holiday trading
✓* Pension scheme
✓* Heath cash plan
✓* Life assurance
✓* Give as you earn Show more →