Customer Service Executive
Description✓Our customers need you! Do you enjoy working with people? Do you get a buzz off providing top class service to customers? Why not join our internal sales team, working as a Customer Service Executive – apply now! Join our team based at St Neots.
✓Suitable candidates may have carried job titles such as: Customer Service Representative, Customer Service Co-Ordinator, Internal Account Manager.
✓Key Areas of Responsibility
✓* Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence
✓* Receive and action communications from customers and other departments, whether relating to CSE’s own customer portfolio or not
✓* Ensure that all customer orders, quotations, queries, complaints etc
✓are processed as quickly and efficiently as possible; the target being on the day of receipt
✓* Work independently and seek guidance from Manager, Supervisor and other departments when necessary
✓* Effectively manage stock levels and alert the External Account Manager, Office Manager and Stock Controller to any potential non-recoverable stock write off costs
✓* Record thoroughly all aspects of orders [and amendments] being placed and entered, both on the ERP system and within customers’ purchase orders
✓* Understand the operational model and constraints to ensure effective control and delivery of redesign lines, responsible for processing incoming new artwork and managing redesigns and other launch activity
✓* Liaise with the Management team regarding ideas to change resources and/or processes that could help improve customer service levels and/or drive commercial benefit
✓* Ensure that all housekeeping functions are maintained effectively, and related periodic tasks are completed on time
✓* Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually
✓Key Requirements
✓* Professional customer service skills, promoting Coveris with professionalism and pride at all times
✓* Excellent communicator - written and verbal - at all times
✓* Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure
✓* Friendly, approachable and flexible – a team player
✓* Able to work independently seeking guidance where appropriate
✓* Proactive, positive, enthusiastic - demonstrates “can do” attitude
✓* Literate and Numerate to GCSE Grade C or equivalent
✓* Computer literate – MS Outlook, Excel, Word or equivalent
✓* Previous customer service and telephone skills desirable but not essential
✓Selection
✓Should you feel that your skills and experience match the specification, please submit your covering letter and CV along with your salary expectations to our team.
✓Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback
✓If you have not heard from us within 7 days after the closing date, then please assume that your application has not been successful Show more →
✓Suitable candidates may have carried job titles such as: Customer Service Representative, Customer Service Co-Ordinator, Internal Account Manager.
✓Key Areas of Responsibility
✓* Be the focal point for all contact from customers for a designated account portfolio, including, when appropriate, cover of colleague holidays and absence
✓* Receive and action communications from customers and other departments, whether relating to CSE’s own customer portfolio or not
✓* Ensure that all customer orders, quotations, queries, complaints etc
✓are processed as quickly and efficiently as possible; the target being on the day of receipt
✓* Work independently and seek guidance from Manager, Supervisor and other departments when necessary
✓* Effectively manage stock levels and alert the External Account Manager, Office Manager and Stock Controller to any potential non-recoverable stock write off costs
✓* Record thoroughly all aspects of orders [and amendments] being placed and entered, both on the ERP system and within customers’ purchase orders
✓* Understand the operational model and constraints to ensure effective control and delivery of redesign lines, responsible for processing incoming new artwork and managing redesigns and other launch activity
✓* Liaise with the Management team regarding ideas to change resources and/or processes that could help improve customer service levels and/or drive commercial benefit
✓* Ensure that all housekeeping functions are maintained effectively, and related periodic tasks are completed on time
✓* Ensure paperwork submitted to other departments and customers is fit for purpose and supplied punctually
✓Key Requirements
✓* Professional customer service skills, promoting Coveris with professionalism and pride at all times
✓* Excellent communicator - written and verbal - at all times
✓* Well organised, paying close attention to detail, ability to prioritise, remaining calm under pressure
✓* Friendly, approachable and flexible – a team player
✓* Able to work independently seeking guidance where appropriate
✓* Proactive, positive, enthusiastic - demonstrates “can do” attitude
✓* Literate and Numerate to GCSE Grade C or equivalent
✓* Computer literate – MS Outlook, Excel, Word or equivalent
✓* Previous customer service and telephone skills desirable but not essential
✓Selection
✓Should you feel that your skills and experience match the specification, please submit your covering letter and CV along with your salary expectations to our team.
✓Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback
✓If you have not heard from us within 7 days after the closing date, then please assume that your application has not been successful Show more →