Customer Support Agent
Description✓My client is looking for a highly skilled Customer Service Representative to join their growing team.
✓This is a fantastic Hybrid opportunity for the right candidate, you will need to have a proven track record in Customer Service
✓The Role:
✓To provide high quality, timely and efficient service to our customers for order enquiry, placement, and fulfilment to deliver high customer satisfaction.
✓Company benefits: 20 days holiday + 8 days bank holidays, increasing to 23 days after 2 years' service, and then 28 days after 5 years
✓Free onsite parking, Life assurance, Company pension scheme.
✓Duties:
✓· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
✓· Supporting the business by delivering on KPIs, departmental and company rocks, collaborating with colleagues and stakeholders to ensure the customer is at the heart of everything that we do.
✓· Collaboratively supporting in the creation and maintenance of reports and departmental processes.
✓· Ensuring there is a strong focus on the growth, retention, and satisfactions of the customer base, maintaining accuracy, continuous improvement and reliable problem solving.
✓· Communicating with internal and external customers through various channels; telephone, email, webchat.
✓· Identify opportunities to enhance the customer journey experience and turn dissatisfied customers into happy customers.
✓· Responding promptly to customer queries ranging from, but not limited to product returns, sales enquiries, Lost shipments, damaged and faulty parts etc
✓· Ensure customer data is processed in accordance with data protection and is GDPR compliant.
✓· Manage PayPal disputes and resolutions, liaising with the finance team as required.
✓· Ensure internal notes and customer communications are accurately captured and maintained in Zendesk
✓· Maintain professional internal and external relationships that meet the company core values.
✓Essential skills and experience
✓· Significant experience working in a customer service or support environment required.
✓· Able to embrace change whilst adopting a positive attitude.
✓· Experience of working in a target driven environment centred on customer delivery.
✓· Understanding of Microsoft office applications.
✓· Able to interpret and respond clearly and effectively to customer requests
✓· Understanding of customer administration processes and policies.
✓Immediate start role
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →
✓This is a fantastic Hybrid opportunity for the right candidate, you will need to have a proven track record in Customer Service
✓The Role:
✓To provide high quality, timely and efficient service to our customers for order enquiry, placement, and fulfilment to deliver high customer satisfaction.
✓Company benefits: 20 days holiday + 8 days bank holidays, increasing to 23 days after 2 years' service, and then 28 days after 5 years
✓Free onsite parking, Life assurance, Company pension scheme.
✓Duties:
✓· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
✓· Supporting the business by delivering on KPIs, departmental and company rocks, collaborating with colleagues and stakeholders to ensure the customer is at the heart of everything that we do.
✓· Collaboratively supporting in the creation and maintenance of reports and departmental processes.
✓· Ensuring there is a strong focus on the growth, retention, and satisfactions of the customer base, maintaining accuracy, continuous improvement and reliable problem solving.
✓· Communicating with internal and external customers through various channels; telephone, email, webchat.
✓· Identify opportunities to enhance the customer journey experience and turn dissatisfied customers into happy customers.
✓· Responding promptly to customer queries ranging from, but not limited to product returns, sales enquiries, Lost shipments, damaged and faulty parts etc
✓· Ensure customer data is processed in accordance with data protection and is GDPR compliant.
✓· Manage PayPal disputes and resolutions, liaising with the finance team as required.
✓· Ensure internal notes and customer communications are accurately captured and maintained in Zendesk
✓· Maintain professional internal and external relationships that meet the company core values.
✓Essential skills and experience
✓· Significant experience working in a customer service or support environment required.
✓· Able to embrace change whilst adopting a positive attitude.
✓· Experience of working in a target driven environment centred on customer delivery.
✓· Understanding of Microsoft office applications.
✓· Able to interpret and respond clearly and effectively to customer requests
✓· Understanding of customer administration processes and policies.
✓Immediate start role
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explaining how we will use your information is available on our website Show more →