Customer Success Executive
Description✓Customer Success Executive
✓Are you keen to help some of the world’s best brands deliver their B2B marketing goals? Intrigued by the prospect of working on cutting edge, Ai-driven marketing technology? If so, this is the perfect opportunity for you.
✓What is Customer Success?
✓A fast-rising sector, Customer Success puts the customer at the heart of the business endeavour, ensuring customers achieve their desired outcomes while using our products
✓Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes
✓Customer Success is the leading pillar within GlobalData and our Customer Success team provides strategic, structured, highly skilled support to maximise value and ensure renewal of service.
✓Why work for GlobalData Media Strategies?
✓Our Customer Success ecosystem exists to ensure that GlobalData Media Strategies’ clients understand how to fully capitalize on the power of our marketing technology to support their business needs and gain the most value from our partnership. The Customer Success Executive is a key part of that team, working with Customer Success Managers and GlobalData’s editorial and analyst teams to deliver for clients.
✓What you will do to make an impact for GlobalData customers:
✓- Ensure that an excellent service is provided for every GlobalData customer
✓- Onboard our clients seamlessly with our subscription-based marketing technology solutions
✓- Engage, delight, and retain clients by supporting business and individual user challenges
✓- Partner with Sales Executives and Account Managers to understand client requirements
✓- Learn from our Customer Success Managers and develop your skills
✓- Develop an in-depth understanding of our products
✓- Be the first point of contact to resolve customer issues promptly, communicating through email, phone, and videocalls
✓- Collaborate with our global network of in-house Researchers, Analysts, Consultants and Account Managers to provide more extensive answers to our client's pressing queries
✓- Help support the delivery of a wide variety of marketing solutions including webinars
✓- Be the 'voice' of the customer within GlobalData and provide feedback to all other teams to drive continuous product improvement and customer success
✓- Be committed to meeting KPIs, including quality and productivity targets; playing a pivotal role in helping the department to achieve its overall goals
✓What makes you perfect for us:
✓- Strong verbal communication skills and a friendly collaborative manner
✓- Excellent written English skills with precise grammar and spelling
✓- Goal orientated with a positive and energetic attitude
✓- Hard-working, self-motivated, flexible and accommodating
✓- Intellectual curiosity for business, people and culture, and a passion for problem-solving
✓- Well defined prioritization and organizational skills
✓- Ability to work at pace and meet deadlines while maintaining a strong eye for detail
✓- Good working knowledge of Microsoft Office and Excel
✓- Previous experience is useful but not essential
✓- Proficiency with CRM software and a business background is helpful but not essential Show more →
✓Are you keen to help some of the world’s best brands deliver their B2B marketing goals? Intrigued by the prospect of working on cutting edge, Ai-driven marketing technology? If so, this is the perfect opportunity for you.
✓What is Customer Success?
✓A fast-rising sector, Customer Success puts the customer at the heart of the business endeavour, ensuring customers achieve their desired outcomes while using our products
✓Customer Success is relationship-focused client management, that aligns client and vendor goals for mutually beneficial outcomes
✓Customer Success is the leading pillar within GlobalData and our Customer Success team provides strategic, structured, highly skilled support to maximise value and ensure renewal of service.
✓Why work for GlobalData Media Strategies?
✓Our Customer Success ecosystem exists to ensure that GlobalData Media Strategies’ clients understand how to fully capitalize on the power of our marketing technology to support their business needs and gain the most value from our partnership. The Customer Success Executive is a key part of that team, working with Customer Success Managers and GlobalData’s editorial and analyst teams to deliver for clients.
✓What you will do to make an impact for GlobalData customers:
✓- Ensure that an excellent service is provided for every GlobalData customer
✓- Onboard our clients seamlessly with our subscription-based marketing technology solutions
✓- Engage, delight, and retain clients by supporting business and individual user challenges
✓- Partner with Sales Executives and Account Managers to understand client requirements
✓- Learn from our Customer Success Managers and develop your skills
✓- Develop an in-depth understanding of our products
✓- Be the first point of contact to resolve customer issues promptly, communicating through email, phone, and videocalls
✓- Collaborate with our global network of in-house Researchers, Analysts, Consultants and Account Managers to provide more extensive answers to our client's pressing queries
✓- Help support the delivery of a wide variety of marketing solutions including webinars
✓- Be the 'voice' of the customer within GlobalData and provide feedback to all other teams to drive continuous product improvement and customer success
✓- Be committed to meeting KPIs, including quality and productivity targets; playing a pivotal role in helping the department to achieve its overall goals
✓What makes you perfect for us:
✓- Strong verbal communication skills and a friendly collaborative manner
✓- Excellent written English skills with precise grammar and spelling
✓- Goal orientated with a positive and energetic attitude
✓- Hard-working, self-motivated, flexible and accommodating
✓- Intellectual curiosity for business, people and culture, and a passion for problem-solving
✓- Well defined prioritization and organizational skills
✓- Ability to work at pace and meet deadlines while maintaining a strong eye for detail
✓- Good working knowledge of Microsoft Office and Excel
✓- Previous experience is useful but not essential
✓- Proficiency with CRM software and a business background is helpful but not essential Show more →