Senior AV Technician
Description✓Purpose of the role
✓The role is based in the University of Cambridge Audio Visual [AV] Services Team, which is a unit within the Workplace Services department of the University's Estates Division
✓The University is critically dependent upon the effective delivery of AV services in order to fulfil its teaching and academic mission.
✓The role holder is responsible for the operation of AV equipment for high profile events and conferences, within the University's centrally managed lecture theatres
✓With responsibility for the maintenance schedule, preventative maintenance, and the ability to efficiently diagnose and resolve technical faults to minimise disruption to university teaching and operations.
✓Areas of responsibility
✓Customer Service Support
✓Act as technical support point of contact for teaching spaces, receive and handle requests for support from facilities support staff or teaching staff.
✓Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
✓Provide second line investigation and diagnosis and promptly escalate unresolved issues as appropriate.
✓Provide initial and continuing AV orientation training for teaching space users and facilities staff as 1-to-1 or small group sessions.
✓Coordinate and provide audio visual support to organised events, helping in their planning and operation.
✓Configure and operate AV and IT equipment in support of events services including, but not limited to: AV presentation switchers, PC's, Laptops, video cameras, streaming encoders, audio and video mixers, theatrical lighting desks, microphones, and PA systems.
✓Initiate and monitor actions to investigate and resolve problems in AV systems.
✓Determine problem fixes and remedies
✓Other areas of responsibility to include:
✓Incident Management - Follow agreed procedures, identify, register, and categorize incidents.
✓System Maintenance - Maintain a wide range of AV equipment including, but not limited to: AV presentation switchers, control processors, matrix switchers, data projectors, visualizers, display screens, video cameras, audio and video mixers, theatrical lighting, microphones, and PA systems.
✓Installation - Install AV equipment in teaching spaces, working accurately from schematics, site plans and cable schedules
✓Digital Media Service & Equipment Hire - Conduct site surveys and meet with clients to discuss their needs
✓Plan and coordinate the production/hire to achieve the desired outcome.
✓Continuous Improvement - Use specialist AV knowledge to improve the design and delivery of services, focusing on efficiency, continuity, and the user experience.
✓Planning and Organising - Service requests for AV support to be prioritised accordingly to reduce disruption to university operations.
✓Management & Project Management - Jointly with the other Senior AV Technician, deputising for the AV Manager when they are absent.
✓Fuller specification available from Meyer-Scott
✓Person Specification
✓Essential
✓Relevant degree subject, equivalent vocational qualifications, or equivalent work experience in a comparable environment.
✓Hold or be working towards recognised AV industry qualifications or accreditations [e.g., CTS, Crestron, Extron].
✓Recent experience of delivering a customer focused audio-visual service.
✓Evidence of working at a tactical or operational level to deliver a technical solution.
✓Able to demonstrate an extensive working knowledge of current and emerging AV/IT technologies.
✓Experience supporting or maintaining networked AV infrastructure.
✓Fundamental understanding of networking technologies in an AV system context
✓Desirable
✓ITIL Foundation Certificate in I.T Service Management
✓Crestron programming training or qualifications.
✓Membership of professional AV bodies or organisations [e.g., Avixa, SCHOMS, LTSMG].
✓Experience of programming, configuring, or supporting AV control panels [e.g., Creston, Extron]
✓Event or conference AV support experience.
✓Knowledge or experience of filming, editing, post[1]production techniques, online video, and live streaming.
✓Working knowledge of Zoom and Teams.
✓Use of creative software packages, such as Adobe Creative Cloud, Final Cut, AutoCAD, or Visio.
✓Fault finding ability on a wide range of AV and IT equipment
✓Hours: Monday - Friday 36.5 hours per week.
✓Benefits: 36 days annual paid leave of 36 days inclusive of Bank Holiday
✓Automatic enrollment to become a member of CPS [Contributory Pension Scheme] Show more →
✓The role is based in the University of Cambridge Audio Visual [AV] Services Team, which is a unit within the Workplace Services department of the University's Estates Division
✓The University is critically dependent upon the effective delivery of AV services in order to fulfil its teaching and academic mission.
✓The role holder is responsible for the operation of AV equipment for high profile events and conferences, within the University's centrally managed lecture theatres
✓With responsibility for the maintenance schedule, preventative maintenance, and the ability to efficiently diagnose and resolve technical faults to minimise disruption to university teaching and operations.
✓Areas of responsibility
✓Customer Service Support
✓Act as technical support point of contact for teaching spaces, receive and handle requests for support from facilities support staff or teaching staff.
✓Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
✓Provide second line investigation and diagnosis and promptly escalate unresolved issues as appropriate.
✓Provide initial and continuing AV orientation training for teaching space users and facilities staff as 1-to-1 or small group sessions.
✓Coordinate and provide audio visual support to organised events, helping in their planning and operation.
✓Configure and operate AV and IT equipment in support of events services including, but not limited to: AV presentation switchers, PC's, Laptops, video cameras, streaming encoders, audio and video mixers, theatrical lighting desks, microphones, and PA systems.
✓Initiate and monitor actions to investigate and resolve problems in AV systems.
✓Determine problem fixes and remedies
✓Other areas of responsibility to include:
✓Incident Management - Follow agreed procedures, identify, register, and categorize incidents.
✓System Maintenance - Maintain a wide range of AV equipment including, but not limited to: AV presentation switchers, control processors, matrix switchers, data projectors, visualizers, display screens, video cameras, audio and video mixers, theatrical lighting, microphones, and PA systems.
✓Installation - Install AV equipment in teaching spaces, working accurately from schematics, site plans and cable schedules
✓Digital Media Service & Equipment Hire - Conduct site surveys and meet with clients to discuss their needs
✓Plan and coordinate the production/hire to achieve the desired outcome.
✓Continuous Improvement - Use specialist AV knowledge to improve the design and delivery of services, focusing on efficiency, continuity, and the user experience.
✓Planning and Organising - Service requests for AV support to be prioritised accordingly to reduce disruption to university operations.
✓Management & Project Management - Jointly with the other Senior AV Technician, deputising for the AV Manager when they are absent.
✓Fuller specification available from Meyer-Scott
✓Person Specification
✓Essential
✓Relevant degree subject, equivalent vocational qualifications, or equivalent work experience in a comparable environment.
✓Hold or be working towards recognised AV industry qualifications or accreditations [e.g., CTS, Crestron, Extron].
✓Recent experience of delivering a customer focused audio-visual service.
✓Evidence of working at a tactical or operational level to deliver a technical solution.
✓Able to demonstrate an extensive working knowledge of current and emerging AV/IT technologies.
✓Experience supporting or maintaining networked AV infrastructure.
✓Fundamental understanding of networking technologies in an AV system context
✓Desirable
✓ITIL Foundation Certificate in I.T Service Management
✓Crestron programming training or qualifications.
✓Membership of professional AV bodies or organisations [e.g., Avixa, SCHOMS, LTSMG].
✓Experience of programming, configuring, or supporting AV control panels [e.g., Creston, Extron]
✓Event or conference AV support experience.
✓Knowledge or experience of filming, editing, post[1]production techniques, online video, and live streaming.
✓Working knowledge of Zoom and Teams.
✓Use of creative software packages, such as Adobe Creative Cloud, Final Cut, AutoCAD, or Visio.
✓Fault finding ability on a wide range of AV and IT equipment
✓Hours: Monday - Friday 36.5 hours per week.
✓Benefits: 36 days annual paid leave of 36 days inclusive of Bank Holiday
✓Automatic enrollment to become a member of CPS [Contributory Pension Scheme] Show more →