Call Handler
Description✓We are looking for Call Handlers to join our control room based in Maidstone, Kent:
✓Starting salary: £23,541pa raising to £27,171pa with training
✓10% shift allowance for unsociable hours
✓5-week rota – covering hours from 06:00 – 22:00
✓Exceptional training provided
✓Excellent Career opportunities
✓Gateway to the Police force
✓Free on-site Parking
✓Benefits include Local government pension scheme, Blue light card alongside a range of discounts
✓As a Call Handler, you’ll be the first point of contact for all urgent and non-urgent calls into the control room
✓Using your calm and collected approach you will ask questions to assess the priority to enable you to triage the call and liaise with dispatch and supporting services to provide the required support for that caller.
✓We provide an exceptional 6-week training program alongside pairing you up with an experienced call handler from the control room to support your journey into this rewarding role
✓Training will be Monday to Friday 8am – 4pm [Your shifts will start after training is completed]
✓Ideally, you will come from a customer service background, be experienced in dealing with customers issues and resolving situations and enjoy following processes and procedures.
✓You need to be tech savvy as you to ned to operate 3 screens & several systems during the calls. Typing speed & accuracy is key as you will be taking log notes during the call, and you need to be calm & collected as the call are unpredictable and sometimes challenging.
✓Due to the nature of this role a comprehensive background checks will be completed on Criminal convictions, Financial and family & friends.
✓What is stopping you ……………
✓Are you ready to become our next call hander?
✓ Call Handler requirements:
✓Be over 18 years old & have permanent right to live in the UK
✓Not be registered bankrupt or have a County Court Judgement or IVA
✓Have lived in the UK continuously for the last 3 years
✓Any previous criminal convictions or cautions [including those spent], fixed penalty notices, traffic offences or any involvement with the police must be declared and they may affect your application
✓Hold a GCSE or equivalent pass in English.
✓Understand Microsoft Word, Excel and Outlook & be able to use multiple screens
✓Exceptional listening skills
✓Typing speed of 30 words per minute and 90% accuracy
✓Call Handler role & responsibilities:
✓Receive requests for assistance, treatment, or care
✓The requests may be from the public, Health Care Professionals, emergency services, internal or other stakeholders.
✓Communicate and interact with others effectively, efficiently, and courteously using the organisational standards and protocols.
✓Receive and record information accurately on the organisations' computer systems
✓This will involve triaging patient calls using the appropriate Clinical Decision Support System [CDSS].
✓Provide Instructions to callers based on a triage outcome, from providing instructions to callers in life-threatening situations to signposting callers/patients to the most appropriate care/service using the Directory of Services where applicable.
✓Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances.
✓PLEASE APPLY ONLINE TODAY and a member of the team will be in touch
✓Suitable For: 999, Call handler, 101 call handler, 111 call handler, 999 Call handler, Call Centre agent, contact centre, customer service advisor, customer liaison, customer service, customer, call, police force, public sector Show more →
✓Starting salary: £23,541pa raising to £27,171pa with training
✓10% shift allowance for unsociable hours
✓5-week rota – covering hours from 06:00 – 22:00
✓Exceptional training provided
✓Excellent Career opportunities
✓Gateway to the Police force
✓Free on-site Parking
✓Benefits include Local government pension scheme, Blue light card alongside a range of discounts
✓As a Call Handler, you’ll be the first point of contact for all urgent and non-urgent calls into the control room
✓Using your calm and collected approach you will ask questions to assess the priority to enable you to triage the call and liaise with dispatch and supporting services to provide the required support for that caller.
✓We provide an exceptional 6-week training program alongside pairing you up with an experienced call handler from the control room to support your journey into this rewarding role
✓Training will be Monday to Friday 8am – 4pm [Your shifts will start after training is completed]
✓Ideally, you will come from a customer service background, be experienced in dealing with customers issues and resolving situations and enjoy following processes and procedures.
✓You need to be tech savvy as you to ned to operate 3 screens & several systems during the calls. Typing speed & accuracy is key as you will be taking log notes during the call, and you need to be calm & collected as the call are unpredictable and sometimes challenging.
✓Due to the nature of this role a comprehensive background checks will be completed on Criminal convictions, Financial and family & friends.
✓What is stopping you ……………
✓Are you ready to become our next call hander?
✓ Call Handler requirements:
✓Be over 18 years old & have permanent right to live in the UK
✓Not be registered bankrupt or have a County Court Judgement or IVA
✓Have lived in the UK continuously for the last 3 years
✓Any previous criminal convictions or cautions [including those spent], fixed penalty notices, traffic offences or any involvement with the police must be declared and they may affect your application
✓Hold a GCSE or equivalent pass in English.
✓Understand Microsoft Word, Excel and Outlook & be able to use multiple screens
✓Exceptional listening skills
✓Typing speed of 30 words per minute and 90% accuracy
✓Call Handler role & responsibilities:
✓Receive requests for assistance, treatment, or care
✓The requests may be from the public, Health Care Professionals, emergency services, internal or other stakeholders.
✓Communicate and interact with others effectively, efficiently, and courteously using the organisational standards and protocols.
✓Receive and record information accurately on the organisations' computer systems
✓This will involve triaging patient calls using the appropriate Clinical Decision Support System [CDSS].
✓Provide Instructions to callers based on a triage outcome, from providing instructions to callers in life-threatening situations to signposting callers/patients to the most appropriate care/service using the Directory of Services where applicable.
✓Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances.
✓PLEASE APPLY ONLINE TODAY and a member of the team will be in touch
✓Suitable For: 999, Call handler, 101 call handler, 111 call handler, 999 Call handler, Call Centre agent, contact centre, customer service advisor, customer liaison, customer service, customer, call, police force, public sector Show more →