Desktop Support Engineer
Description✓Desktop Support Engineer
✓Contract
✓Location-Oxford
✓A national security clearance is required for this role but candidates not holding this level of clearance will be considered.
1
✓The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards to maintain continued operation of the desktop estate.
2
✓The undertaking of routine installations and de-installations of items of hardware and / or software to fulfil business requirements and / or maintain continued operation of the desktop estate.
3
✓Takes ownership for the correction of malfunctions, calling on other experienced colleagues and external resources if required to maintain continued operation of the desktop estate.
4
✓The documentation of details of all hardware / software items that have been installed and removed so that configuration management records can be updated.
5
✓Develop and maintain installation procedures and standards to ensure consistency in all aspects of the desktop estate.
6
✓Ensures a timely response to Incidents and Requests for the support, resolution and management of the Desktop estate.
7
✓Dealing with urgent needs of the Police force with exceptional customer skills to resolving from 1st Line to 2nd line resolutions.
✓Qualifications
1
✓Able to understand how the application of ICT technology impacts the business objectives and processes.
2
✓Able to achieve significant outcomes through influence and persuasion rather than through direct line authority.
3
✓Good communication skills - written and oral, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
4
✓Good understanding of IT operating infrastructure.
5
✓Good understanding of ICT systems.
6
✓Must have capability to travel to different locations and undertake all assignments in a timely manner
✓Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times
✓For this reason a full UK driving licence is considered essential
*
✓If you think you have the above, then I'd be interested in hearing from you
✓I look forward to that
✓If you would like to apply for the roles of the role please submit your CV online
✓Project People is acting as an Employment Business in relation to this vacancy Show more →
✓Contract
✓Location-Oxford
✓A national security clearance is required for this role but candidates not holding this level of clearance will be considered.
1
✓The installation, testing, implementation or decommissioning and removal of cabling, wiring, equipment, hardware and appropriate software, following plans and instructions and in accordance with agreed standards to maintain continued operation of the desktop estate.
2
✓The undertaking of routine installations and de-installations of items of hardware and / or software to fulfil business requirements and / or maintain continued operation of the desktop estate.
3
✓Takes ownership for the correction of malfunctions, calling on other experienced colleagues and external resources if required to maintain continued operation of the desktop estate.
4
✓The documentation of details of all hardware / software items that have been installed and removed so that configuration management records can be updated.
5
✓Develop and maintain installation procedures and standards to ensure consistency in all aspects of the desktop estate.
6
✓Ensures a timely response to Incidents and Requests for the support, resolution and management of the Desktop estate.
7
✓Dealing with urgent needs of the Police force with exceptional customer skills to resolving from 1st Line to 2nd line resolutions.
✓Qualifications
1
✓Able to understand how the application of ICT technology impacts the business objectives and processes.
2
✓Able to achieve significant outcomes through influence and persuasion rather than through direct line authority.
3
✓Good communication skills - written and oral, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
4
✓Good understanding of IT operating infrastructure.
5
✓Good understanding of ICT systems.
6
✓Must have capability to travel to different locations and undertake all assignments in a timely manner
✓Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times
✓For this reason a full UK driving licence is considered essential
*
✓If you think you have the above, then I'd be interested in hearing from you
✓I look forward to that
✓If you would like to apply for the roles of the role please submit your CV online
✓Project People is acting as an Employment Business in relation to this vacancy Show more →