In-Service Support Engineer
Description✓Important: All applicants must be able to obtain Security Clearance *minimum 5 years UK residency*
✓Working: Possible Flexible and some remote working potentials.
✓Driving License: Required to hold a full, clean driving licence
✓This role is office based with occasional travel across sites and to customer and supplier locations.
✓The In-Service Support team is responsible for providing back-office engineering support to the field service teams and end users to enable them to achieve mission success, 24/7 365 days, anywhere in the world
✓You will be joining a team of highly trained engineers whose decades of experience spans the breadth of the Defence sector and all phases of the life cycle
✓The team supports a customer base that is distributed across the globe!
✓This is an opportunity to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems!
✓Managing the support elements of the programme, you will work the team to ensure that products are supportable and supported, anywhere in the world.
✓Responsibilities will include:
✓The delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and customers and users
✓Providing a proactive response to emerging technical issues, including customer fault reports and technical queries.
✓Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
✓Diagnosing electrical and mechanical faults on equipment from remote, and on customer sites where required
✓Monitoring system performance, supporting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products.
✓Supporting the implementation of programmes of inspection and preventative maintenance
✓Ensuring that customer equipment remains safe and suitable for continued service
✓Cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing.
✓Maintaining Integrated Logistics Support documentation and Implementing change requests as required.
✓Highlighting resource conflicts or constraints to project engineering management
✓Embracing Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
✓Supporting the obsolescence strategies for a product line
✓Experience needed:
✓A higher diploma or bachelor's degree in a Science, Technology, Engineering, or related disciplines
✓Newly qualified personnel will be considered.
✓Experience in engineering in any phase of the engineering lifecycle.
✓Demonstrate the capability and willingness to execute support tasks on engineering projects.
✓Conducted technical diagnostics on systems and equipment.
✓Examples of times when you have worked under tight time constraints, in challenging contexts.
✓A detail-oriented problem solver, with a passion for supporting the customer, you will:
✓Display good interpersonal skills with a talent for building rapport with a broad range of internal and external customers from diverse backgrounds.
✓Possess good self, task and organisational management skills.
✓Take personal responsibility for the quality and timeliness of your work, management, and technical decisions.
✓Demonstrate good people and stakeholder management skills, report writing and attention to detail.
✓Cooperate well with others to achieve outstanding outcomes
✓Desirable
✓A background working with maritime equipment / experience in the Maritime / Naval sectors would be advantageous
✓For full information, please get in touch Show more →
✓Working: Possible Flexible and some remote working potentials.
✓Driving License: Required to hold a full, clean driving licence
✓This role is office based with occasional travel across sites and to customer and supplier locations.
✓The In-Service Support team is responsible for providing back-office engineering support to the field service teams and end users to enable them to achieve mission success, 24/7 365 days, anywhere in the world
✓You will be joining a team of highly trained engineers whose decades of experience spans the breadth of the Defence sector and all phases of the life cycle
✓The team supports a customer base that is distributed across the globe!
✓This is an opportunity to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems!
✓Managing the support elements of the programme, you will work the team to ensure that products are supportable and supported, anywhere in the world.
✓Responsibilities will include:
✓The delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and customers and users
✓Providing a proactive response to emerging technical issues, including customer fault reports and technical queries.
✓Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable.
✓Diagnosing electrical and mechanical faults on equipment from remote, and on customer sites where required
✓Monitoring system performance, supporting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products.
✓Supporting the implementation of programmes of inspection and preventative maintenance
✓Ensuring that customer equipment remains safe and suitable for continued service
✓Cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing.
✓Maintaining Integrated Logistics Support documentation and Implementing change requests as required.
✓Highlighting resource conflicts or constraints to project engineering management
✓Embracing Engineering best practices and processes to enhance engineering excellence and promote continuous improvement.
✓Supporting the obsolescence strategies for a product line
✓Experience needed:
✓A higher diploma or bachelor's degree in a Science, Technology, Engineering, or related disciplines
✓Newly qualified personnel will be considered.
✓Experience in engineering in any phase of the engineering lifecycle.
✓Demonstrate the capability and willingness to execute support tasks on engineering projects.
✓Conducted technical diagnostics on systems and equipment.
✓Examples of times when you have worked under tight time constraints, in challenging contexts.
✓A detail-oriented problem solver, with a passion for supporting the customer, you will:
✓Display good interpersonal skills with a talent for building rapport with a broad range of internal and external customers from diverse backgrounds.
✓Possess good self, task and organisational management skills.
✓Take personal responsibility for the quality and timeliness of your work, management, and technical decisions.
✓Demonstrate good people and stakeholder management skills, report writing and attention to detail.
✓Cooperate well with others to achieve outstanding outcomes
✓Desirable
✓A background working with maritime equipment / experience in the Maritime / Naval sectors would be advantageous
✓For full information, please get in touch Show more →