1st Line Support - 1503413
Description✓Key responsibilities:
✓The IT Support Engineer is responsible for being the first line of support in respect of IT queries and dealing with various troubleshooting issues
✓Supporting the IT Department in all day-to-day tasks such as:
✓provide on-site support to resolve any IT issues;
✓troubleshooting business applications, hardware, mobiles and printers;
✓dealing with set up arrangements for new starters;
✓providing IT introduction to new employees and training users when required;
✓building and deploying laptops;
✓monitoring the availability of essential IT systems;
✓setting up IT equipment for internal meetings;
✓writing, editing and revising IT guides and manuals;
✓responsible for maintaining the IT assets;
✓all other tasks to ensure support for the IT Department and the Firm.
✓The successful candidate would be expected to work on additional occasional projects.
✓Essential Experience and Skills:
✓ability to support non-technical users and explain complex IT concepts in simple terms;
✓able to work independently and proactively without or minimum supervision;
✓excellent interpersonal skills;
✓ability to multi-task and work with tight deadlines;
✓ability to provide concise documentation;
✓experience in supporting and troubleshooting of Microsoft Office [a good knowledge of Word, Excel, PowerPoint and Outlook is required];
✓good knowledge of Microsoft Windows Operating Systems;
✓experience in troubleshooting of MFD devices;
✓experience in installing, managing and maintaining PCs and applications;
✓troubleshooting basic network issues;
✓experience in supporting mobile devices;
✓understanding of LAN/WAN networks and protocols such as DNS, DHCP;
✓troubleshoot remote access through VPN;
✓Desirable Experience and Skills:
✓understanding of virtualised environments systems and a storage area network [SAN];
✓experience in supporting Microsoft Azure Active Directory, Microsoft O365 Admin, Microsoft Endpoint Manager and Microsoft Exchange Online;
✓experience in Active Directory, on-prem Exchange Server and Microsoft SCCM;
✓knowledge of cloud telephony;
✓experience in supporting legal applications [PMS, DMS, CMS, dictation, cost recovery systems];
✓knowledge of backup solutions Show more →
✓The IT Support Engineer is responsible for being the first line of support in respect of IT queries and dealing with various troubleshooting issues
✓Supporting the IT Department in all day-to-day tasks such as:
✓provide on-site support to resolve any IT issues;
✓troubleshooting business applications, hardware, mobiles and printers;
✓dealing with set up arrangements for new starters;
✓providing IT introduction to new employees and training users when required;
✓building and deploying laptops;
✓monitoring the availability of essential IT systems;
✓setting up IT equipment for internal meetings;
✓writing, editing and revising IT guides and manuals;
✓responsible for maintaining the IT assets;
✓all other tasks to ensure support for the IT Department and the Firm.
✓The successful candidate would be expected to work on additional occasional projects.
✓Essential Experience and Skills:
✓ability to support non-technical users and explain complex IT concepts in simple terms;
✓able to work independently and proactively without or minimum supervision;
✓excellent interpersonal skills;
✓ability to multi-task and work with tight deadlines;
✓ability to provide concise documentation;
✓experience in supporting and troubleshooting of Microsoft Office [a good knowledge of Word, Excel, PowerPoint and Outlook is required];
✓good knowledge of Microsoft Windows Operating Systems;
✓experience in troubleshooting of MFD devices;
✓experience in installing, managing and maintaining PCs and applications;
✓troubleshooting basic network issues;
✓experience in supporting mobile devices;
✓understanding of LAN/WAN networks and protocols such as DNS, DHCP;
✓troubleshoot remote access through VPN;
✓Desirable Experience and Skills:
✓understanding of virtualised environments systems and a storage area network [SAN];
✓experience in supporting Microsoft Azure Active Directory, Microsoft O365 Admin, Microsoft Endpoint Manager and Microsoft Exchange Online;
✓experience in Active Directory, on-prem Exchange Server and Microsoft SCCM;
✓knowledge of cloud telephony;
✓experience in supporting legal applications [PMS, DMS, CMS, dictation, cost recovery systems];
✓knowledge of backup solutions Show more →