2nd Line IT Support Analyst
Description✓Title: 2nd Line IT Support Analyst
✓Salary £30,000 - £35,000 + 5% bonus
✓Location: Exeter
✓Type: Permanent
✓The Opportunity
✓A fantastic client of mine in the utilities industry is on the lookout for an IT 2nd Line IT Support Analyst to join the team based out of the office in Exeter
✓This role will be office based but you will be expected to travel to alternative sites on an adhoc basis
✓The company has great career prospects with opportunities to go into Cloud, Infrastructure, Project or Transformation teams available for those who might be interested.
✓Responsibilities
✓Providing 2nd line IT support services to your work colleagues
✓Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously
✓Ensuring the resolution of Incidents and the fulfilment of Service Requests are in accordance with agreed Service levels and identifying opportunities to support continual process improvement
✓Resolving Incidents and Service Requests as per documented procedures and ensuring support documentation is updated accurately
✓Route cause analysis
✓Regularly visit sites, to resolve IT issues whilst building relationships with your colleagues
✓Identifying opportunities for improvement and implementing initiatives to produce faster fulfilment times and take advantage of automation
✓Qualifications and Experience
✓A full UK Driving licence
✓Previous experience working in an IT technical role for at least 3 years
✓Excellent troubleshooting and problem solving skills
✓Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve
✓Experience in installing, configuring and maintaining a wide variety of hardware and software
✓M365 experience including Exchange, Teams, SharePoint, Intune and Azure
✓A strong working knowledge of Windows 10
✓An understanding of SCCM and remote control tools
✓Some familiarity with Citrix, Active Directory, anti-malware technology and enterprise storage arrays/backup technology
✓General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi and Network implementations [router, switch, access point installations]
✓Experience with ITSM products
✓Would also accept applications from experienced help desk members such as 1st line support, first line support, IT engineers, Support engineers or second line support Show more →
✓Salary £30,000 - £35,000 + 5% bonus
✓Location: Exeter
✓Type: Permanent
✓The Opportunity
✓A fantastic client of mine in the utilities industry is on the lookout for an IT 2nd Line IT Support Analyst to join the team based out of the office in Exeter
✓This role will be office based but you will be expected to travel to alternative sites on an adhoc basis
✓The company has great career prospects with opportunities to go into Cloud, Infrastructure, Project or Transformation teams available for those who might be interested.
✓Responsibilities
✓Providing 2nd line IT support services to your work colleagues
✓Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously
✓Ensuring the resolution of Incidents and the fulfilment of Service Requests are in accordance with agreed Service levels and identifying opportunities to support continual process improvement
✓Resolving Incidents and Service Requests as per documented procedures and ensuring support documentation is updated accurately
✓Route cause analysis
✓Regularly visit sites, to resolve IT issues whilst building relationships with your colleagues
✓Identifying opportunities for improvement and implementing initiatives to produce faster fulfilment times and take advantage of automation
✓Qualifications and Experience
✓A full UK Driving licence
✓Previous experience working in an IT technical role for at least 3 years
✓Excellent troubleshooting and problem solving skills
✓Exceptional Incident Management skills with the ability to identify root cause and apply solutions to resolve
✓Experience in installing, configuring and maintaining a wide variety of hardware and software
✓M365 experience including Exchange, Teams, SharePoint, Intune and Azure
✓A strong working knowledge of Windows 10
✓An understanding of SCCM and remote control tools
✓Some familiarity with Citrix, Active Directory, anti-malware technology and enterprise storage arrays/backup technology
✓General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi and Network implementations [router, switch, access point installations]
✓Experience with ITSM products
✓Would also accept applications from experienced help desk members such as 1st line support, first line support, IT engineers, Support engineers or second line support Show more →
Features
- ✓5% Bonus