Account Manager - Express Parcels
Description✓Our Client who are a growing Express Parcels specialist Multi-Carrier are now looking for an Account Manager has overall responsibility for managing the collaborative relationships with their mid-tier customers
✓They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers
✓The role of an Account Manager is field based along the M4 Corridor and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.
✓Main areas of responsibility:
✓- Managing a customer portfolio for mid-tier customers;
✓- Acting as the primary point of contact for their customers;
✓- Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
✓- Answer customers queries and identify new business opportunities amongst existing customers;
✓- Retention of customers and nurture those key relationships over time;
✓- Meetings with customers as necessary;
✓- Presentations to key customer contacts regarding our clients products and services;
✓- Providing accurate status reports of existing accounts and new business opportunities;
✓- Generation of new business sales from existing customer accounts through upselling and cross-selling;
✓- Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management;
✓- Acting as a liaison between customers and our clients internal Departments;
✓- Collaborate with Sales team to support onboarding of new mid-tier customers;
✓- Meeting deadlines, and achieving targets as set by Manager;
✓- Ensuring that the customers within your remit adhere to payment terms;
✓- Maintain accurate records of customers interactions up to date on HubSpot;
✓Education and Experience:
✓- Educated to University Level;
✓- 3 years consultative selling experience working at Board level;
✓- Proven work experience as an Account Manager, Sales Manager or relevant role
✓- Previous experience working within an Express Parcels, Pallet Distribution, Freight Forwarding or Courier is ESSENTIAL
✓Essential:
✓- Account management experience with ability to demonstrate skills;
✓- Commitment to excel;
✓- Proven track record in sales / logistics environment;
✓- Excellent presentation and negotiation skills;
✓- Good organisational and time management skills;
✓- Tireless relationship builder;
✓- Problem solving and critical thinking skills;
✓- Customer Focused Solutions Experience;
✓- Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
✓- Build and maintain strong, long-lasting customer relationships;
✓- Ability to negotiate contracts and close agreements to maximize profits;
✓- Develop trusted advisor relationships with our clients customers;
✓- Prepare reports on account status;
✓- Assist with challenging client requests or issue escalations as needed;
✓- Strong verbal and written communication skills
✓- Understanding of consumer behaviours and industry trends;
✓- Value based selling skills;
✓- Extensive, accurate product knowledge;
✓- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
✓Desirable:
✓- Project Management Skills,
✓- Solid experience with CRM software [e.g
✓Salesforce, HubSpot] and MS Office
✓Personal:
✓- Excellent communication skills;
✓- Listens to and values the opinions of others;
✓- High level of integrity, trust and respect;
✓- Ability to make decisions;
✓- Good problem solving skills;
✓- Approachable, adaptable and flexible;
✓- Positive 'can-do' approach
✓- Self-motivated, ambition to succeed Show more →
✓They are responsible for developing relationships and retaining our customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers
✓The role of an Account Manager is field based along the M4 Corridor and you will be expected to spend a significant amount of time meeting customers out of the office and travelling.
✓Main areas of responsibility:
✓- Managing a customer portfolio for mid-tier customers;
✓- Acting as the primary point of contact for their customers;
✓- Liaise with internal departments, including Customer Services, Operations, Pricing, Accounts and IT to improve the entire customer experience;
✓- Answer customers queries and identify new business opportunities amongst existing customers;
✓- Retention of customers and nurture those key relationships over time;
✓- Meetings with customers as necessary;
✓- Presentations to key customer contacts regarding our clients products and services;
✓- Providing accurate status reports of existing accounts and new business opportunities;
✓- Generation of new business sales from existing customer accounts through upselling and cross-selling;
✓- Manage, maintain and improve the Customer's business profitability through commercial rate reviews and cost management;
✓- Acting as a liaison between customers and our clients internal Departments;
✓- Collaborate with Sales team to support onboarding of new mid-tier customers;
✓- Meeting deadlines, and achieving targets as set by Manager;
✓- Ensuring that the customers within your remit adhere to payment terms;
✓- Maintain accurate records of customers interactions up to date on HubSpot;
✓Education and Experience:
✓- Educated to University Level;
✓- 3 years consultative selling experience working at Board level;
✓- Proven work experience as an Account Manager, Sales Manager or relevant role
✓- Previous experience working within an Express Parcels, Pallet Distribution, Freight Forwarding or Courier is ESSENTIAL
✓Essential:
✓- Account management experience with ability to demonstrate skills;
✓- Commitment to excel;
✓- Proven track record in sales / logistics environment;
✓- Excellent presentation and negotiation skills;
✓- Good organisational and time management skills;
✓- Tireless relationship builder;
✓- Problem solving and critical thinking skills;
✓- Customer Focused Solutions Experience;
✓- Negotiation Skills, Listening Skills, Communication Skills, Presentation Skills, Time Management Skills, Influential;
✓- Build and maintain strong, long-lasting customer relationships;
✓- Ability to negotiate contracts and close agreements to maximize profits;
✓- Develop trusted advisor relationships with our clients customers;
✓- Prepare reports on account status;
✓- Assist with challenging client requests or issue escalations as needed;
✓- Strong verbal and written communication skills
✓- Understanding of consumer behaviours and industry trends;
✓- Value based selling skills;
✓- Extensive, accurate product knowledge;
✓- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization;
✓Desirable:
✓- Project Management Skills,
✓- Solid experience with CRM software [e.g
✓Salesforce, HubSpot] and MS Office
✓Personal:
✓- Excellent communication skills;
✓- Listens to and values the opinions of others;
✓- High level of integrity, trust and respect;
✓- Ability to make decisions;
✓- Good problem solving skills;
✓- Approachable, adaptable and flexible;
✓- Positive 'can-do' approach
✓- Self-motivated, ambition to succeed Show more →
Features
- ✓Car Allowance and bonus