Sales Support Administrator
Description✓Hybrid Working – Office & Home Based
✓Our client provides beautiful bespoke plantation shutters for domestic homes across London and the South East and are striving to become the UK’s most loved service
✓Starting from a garage in Bromley, Kent in 2006 they have now grown to 30 team members, remaining humble and honest along the way
✓Our client is looking to grow significantly in the coming years.
✓Central to achieving goals is the brand and philosophy: “Made For You”
✓People are at the very heart of their identity and “we never do what is easiest for us, we do what is best for our customers”
✓Over 75% of their team members are former customers or have joined through recommendation
✓They believe that by attracting and retaining the very best people with matching values and beliefs - they can truly offer the very best service to their customers.
✓27k OTE, 24k Basic
✓Employed role
✓Full time + 1 Saturday / month on rota [paid as overtime]
✓Job Purpose:
✓* To manage all new orders from the point a deposit has been received.
✓* To arrange final surveys and assist customers with all queries relating to their project with the aim of getting orders under production as soon as possible.
✓* To provide a detailed confirmation of order documents for all customers to complete and sign.
✓* Responsibility for managing the diaries of all Surveyors, ensuring that appointments are efficiently booked allowing time for travel.
✓* To ensure that you display the behaviours as stated within the Company Values in order to achieve the client’s Vision and Mission.
✓Key Responsibilities:
✓* To answer phone calls and deal with any telephone queries about products and/or services
✓* To assist customers visiting the Showroom in person ensuring they feel valued and welcomed during their visit
✓* To keep relevant parts of the CRM system updated
✓* Revisit required: Ensure all new customers are contacted promptly
✓* Revisit booked: Process all revisits promptly keeping the database up to date and current
✓* Monitor the status of surveys that are on hold
✓* Ensure that project confirmation documents are actioned promptly
✓* Assist customers with and record any queries
✓* Take payments from customers as required and update records accordingly
✓Key Skills & Experience:
✓* Presentable with a warm, confident and polite demeanour
✓* Highly motivated to go above and beyond for our customers
✓* Flexible with a can-do attitude
✓* Planning and organisation
✓* Strong attention to detail with regards to data entry in particular
✓* Excellent communication skills, both verbal and written
✓* A solution focussed individual who strives to improve processes and the customer experience
✓* Ability to work in a well ordered and methodical manner
✓* Ability to use own initiative and multi-task
✓* Ability to remain calm in difficult or stressful situations
✓Benefits:
✓* OTE £27,000, Basic £24,000
✓* 20 days holiday + 8 days bank holiday
✓* Pension
✓* Team member assistance programme provided for health and wellbeing
✓* Training and uniform provided Show more →
✓Our client provides beautiful bespoke plantation shutters for domestic homes across London and the South East and are striving to become the UK’s most loved service
✓Starting from a garage in Bromley, Kent in 2006 they have now grown to 30 team members, remaining humble and honest along the way
✓Our client is looking to grow significantly in the coming years.
✓Central to achieving goals is the brand and philosophy: “Made For You”
✓People are at the very heart of their identity and “we never do what is easiest for us, we do what is best for our customers”
✓Over 75% of their team members are former customers or have joined through recommendation
✓They believe that by attracting and retaining the very best people with matching values and beliefs - they can truly offer the very best service to their customers.
✓27k OTE, 24k Basic
✓Employed role
✓Full time + 1 Saturday / month on rota [paid as overtime]
✓Job Purpose:
✓* To manage all new orders from the point a deposit has been received.
✓* To arrange final surveys and assist customers with all queries relating to their project with the aim of getting orders under production as soon as possible.
✓* To provide a detailed confirmation of order documents for all customers to complete and sign.
✓* Responsibility for managing the diaries of all Surveyors, ensuring that appointments are efficiently booked allowing time for travel.
✓* To ensure that you display the behaviours as stated within the Company Values in order to achieve the client’s Vision and Mission.
✓Key Responsibilities:
✓* To answer phone calls and deal with any telephone queries about products and/or services
✓* To assist customers visiting the Showroom in person ensuring they feel valued and welcomed during their visit
✓* To keep relevant parts of the CRM system updated
✓* Revisit required: Ensure all new customers are contacted promptly
✓* Revisit booked: Process all revisits promptly keeping the database up to date and current
✓* Monitor the status of surveys that are on hold
✓* Ensure that project confirmation documents are actioned promptly
✓* Assist customers with and record any queries
✓* Take payments from customers as required and update records accordingly
✓Key Skills & Experience:
✓* Presentable with a warm, confident and polite demeanour
✓* Highly motivated to go above and beyond for our customers
✓* Flexible with a can-do attitude
✓* Planning and organisation
✓* Strong attention to detail with regards to data entry in particular
✓* Excellent communication skills, both verbal and written
✓* A solution focussed individual who strives to improve processes and the customer experience
✓* Ability to work in a well ordered and methodical manner
✓* Ability to use own initiative and multi-task
✓* Ability to remain calm in difficult or stressful situations
✓Benefits:
✓* OTE £27,000, Basic £24,000
✓* 20 days holiday + 8 days bank holiday
✓* Pension
✓* Team member assistance programme provided for health and wellbeing
✓* Training and uniform provided Show more →