HR Shared Service - Benefits
Description✓My client is seeking a HR Benefit Operations Associate to join their team on a 12 - 18 month contract
✓You must be fluent in German or Spanish
✓The Position
✓This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.
✓Key objectives
✓Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
✓Manage the day to day benefit administration by informing providers of changes in an employees' life cycle and maintaining online benefit platforms across multiple countries in Europe
✓Provide subject matter expertise in benefit-related processes, policies and tools
✓Utilise HRSM technology to triage, track and manage incoming enquiries and cases
✓Create and maintain high quality SOPs
✓Have a strong understanding of benefit plans and be the subject matter expert of benefit processes
✓Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
✓Contribute to the ongoing development of the HR Shared Services FAQ library
✓Ensure compliance with appropriate data protection legislation at all times
✓Liaise with internal departments and third-party service providers as necessary
✓Contribute to wider projects and initiatives within the HR shared Services teamEssential skills and experience
✓Fluent German or Spanish speaker
✓Must have understanding of general HR policies and procedures
✓Must possess solid verbal, written, interpersonal and telephone communication skills
✓Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
✓Must be able to perform role under minimal supervision
✓Experience with Workday, Service Now and Darwin is desirableParkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy
✓Parkside Recruitment is an Equal Opportunities Employer Show more →
✓You must be fluent in German or Spanish
✓The Position
✓This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe.
✓Key objectives
✓Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
✓Manage the day to day benefit administration by informing providers of changes in an employees' life cycle and maintaining online benefit platforms across multiple countries in Europe
✓Provide subject matter expertise in benefit-related processes, policies and tools
✓Utilise HRSM technology to triage, track and manage incoming enquiries and cases
✓Create and maintain high quality SOPs
✓Have a strong understanding of benefit plans and be the subject matter expert of benefit processes
✓Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
✓Contribute to the ongoing development of the HR Shared Services FAQ library
✓Ensure compliance with appropriate data protection legislation at all times
✓Liaise with internal departments and third-party service providers as necessary
✓Contribute to wider projects and initiatives within the HR shared Services teamEssential skills and experience
✓Fluent German or Spanish speaker
✓Must have understanding of general HR policies and procedures
✓Must possess solid verbal, written, interpersonal and telephone communication skills
✓Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills
✓Must be able to perform role under minimal supervision
✓Experience with Workday, Service Now and Darwin is desirableParkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy
✓Parkside Recruitment is an Equal Opportunities Employer Show more →