Assistant Income and Debt Officer
Description✓Assistant Income and Debt Officer
✓Hackney
✓£19.50 Per Hour
✓Job Role
✓To ensure the council's Commercial property debts are collected on time and to contribute to achieving maximum income collection.
✓To ensure that Hackney's Aged Debt Ledgers are maintained to a high standard of accuracy.
✓Main Accountabilities
✓Making contact with customers by telephone, letter and e-mail to ensure invoice payments are received in accordance with the lease terms
✓Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
✓Contacting Tenants where Rent Demands are overdue, stressing the Council's credit terms and identifying any query that may be preventing payment
✓Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
✓Investigating and taking action to resolve failed direct debit payments.
✓Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.
✓Organising own workload to ensure that we achieve maximum collection of rental income are achieved within each quarterly period, thus contributing to achieving annual target set Show more →
✓Hackney
✓£19.50 Per Hour
✓Job Role
✓To ensure the council's Commercial property debts are collected on time and to contribute to achieving maximum income collection.
✓To ensure that Hackney's Aged Debt Ledgers are maintained to a high standard of accuracy.
✓Main Accountabilities
✓Making contact with customers by telephone, letter and e-mail to ensure invoice payments are received in accordance with the lease terms
✓Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
✓Contacting Tenants where Rent Demands are overdue, stressing the Council's credit terms and identifying any query that may be preventing payment
✓Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
✓Investigating and taking action to resolve failed direct debit payments.
✓Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.
✓Organising own workload to ensure that we achieve maximum collection of rental income are achieved within each quarterly period, thus contributing to achieving annual target set Show more →