Customer Service Advisor
Description✓Customer Service Advisor
✓Hackney
✓£16.80 Per Hour
✓To provide a first class professional customer service to residents and customers and act as a first point of contact
✓To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries
✓To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service
✓To contribute towards service development plans and support the management in implementation of these plans.
✓Job Role
✓Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised.
✓Provide customers with relevant information to resolve their enquiry.
✓To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard
✓Hackney
✓£16.80 Per Hour
✓To provide a first class professional customer service to residents and customers and act as a first point of contact
✓To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries
✓To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service
✓To contribute towards service development plans and support the management in implementation of these plans.
✓Job Role
✓Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised.
✓Provide customers with relevant information to resolve their enquiry.
✓To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard