Facilities Coordinator Perm role
Description✓Facilities Coordinator - Permanent position
✓
✓Your primary responsibility is to provide professional assistance to the Senior Facilities Manager and deliver excellent customer service in handling facilities management issues
✓You will troubleshoot problems, provide advice on appropriate actions, and ensure smooth operations across the portfolio.
✓
✓This portfolio covers a large area across Central London with a mixture of residential, commercial, leisure, hospitality and retails units.
✓Key Responsibilities:
✓Monitoring and Reporting:
✓Monitor all activities related to the site[s] and take appropriate action as necessary.
✓Maintain records, comply with Health and Safety regulations, utilize the Meridian system, and assist with contractor management.
✓Meter Readings:
✓Conduct regular meter readings within the designated buildings to ensure accurate monitoring of resource consumption.
✓Maintenance and Technical Assistance:
✓Respond promptly to maintenance and technical assistance requests in person, over the phone, and via electronic channels.
✓Research solutions using available resources and provide recommendations to the Building Manager or Senior Facilities Manager.
✓Issue Management:
✓Identify and escalate urgent situations requiring immediate attention
✓Route issues and requests to the appropriate resource, track progress, and document resolutions effectively.
✓Tenant Liaison:
✓Interact with tenants and address any operational queries they may have.
✓Maintain positive relationships and ensure tenant satisfaction.
✓Work Program Management:
✓Collaborate with the Senior Facilities Manager to establish and execute planned preventive maintenance [PPM] and repair programs.
✓Act as a liaison point for all parties involved in work programs on-site.
✓Purchase to Pay [P2P] System:
✓Manage the P2P system, including responding to queries and requests related to procurement and financial processes
✓Integrate financial data with maintenance tasks, such as quotations and purchase orders.
✓Reporting and Data Analysis:
✓Prepare activity reports and provide statistical data to the Building Manager, contributing to operational strategy and decision-making.
✓Person Specification/Requirements:
✓Industry Knowledge:
✓Understand the functioning of the industry and stakeholders, as well as the range of services available to clients.
✓Legislation Awareness:
✓Stay updated on relevant legislation related to property management and ensure compliance.
✓Relationship Building:
✓Develop and maintain relationships with clients, suppliers, and customers.
✓Property Inspection:
✓Familiarity with key issues to be noted during property inspections.
✓IT Proficiency:
✓Utilize industry-specific IT applications effectively for facilities management tasks.
✓Service Charge Understanding:
✓Grasp the principles of service charges in property management.
✓Contract Law:
✓Understand the fundamental principles of contract law as applicable to facilities management.
✓Building Operations Knowledge:
✓Possess a working knowledge of building construction, plant operations, and relevant hard and soft services.
✓Health and Safety:
✓Apply legislation and policies pertaining to Health and Safety in the workplace.
✓Team Contribution:
✓Contribute to the team's business plan and strategy, collaborating with colleagues to achieve shared goals.
✓Workload Management:
✓Effectively plan and manage your own workload to meet deadlines and priorities.
✓Work collaboratively as part of a team, providing support to colleagues when needed.
✓
✓IT Skills:
✓Proficient in using software applications such as Word, Excel, and databases.
✓Customer Service Excellence:
✓Oriented towards delivering excellent customer service, ensuring customer satisfaction.
✓Problem-Solving:
✓Demonstrate adaptability, attention to detail, and strong problem analysis and problem-solving skills.
✓Continuous Learning:
✓Display willingness to learn and expand knowledge within the helpdesk function as the role evolves.
✓Communication Skills:
✓Communicate effectively, both verbally and in writing, with various stakeholders Show more →
✓
✓Your primary responsibility is to provide professional assistance to the Senior Facilities Manager and deliver excellent customer service in handling facilities management issues
✓You will troubleshoot problems, provide advice on appropriate actions, and ensure smooth operations across the portfolio.
✓
✓This portfolio covers a large area across Central London with a mixture of residential, commercial, leisure, hospitality and retails units.
✓Key Responsibilities:
✓Monitoring and Reporting:
✓Monitor all activities related to the site[s] and take appropriate action as necessary.
✓Maintain records, comply with Health and Safety regulations, utilize the Meridian system, and assist with contractor management.
✓Meter Readings:
✓Conduct regular meter readings within the designated buildings to ensure accurate monitoring of resource consumption.
✓Maintenance and Technical Assistance:
✓Respond promptly to maintenance and technical assistance requests in person, over the phone, and via electronic channels.
✓Research solutions using available resources and provide recommendations to the Building Manager or Senior Facilities Manager.
✓Issue Management:
✓Identify and escalate urgent situations requiring immediate attention
✓Route issues and requests to the appropriate resource, track progress, and document resolutions effectively.
✓Tenant Liaison:
✓Interact with tenants and address any operational queries they may have.
✓Maintain positive relationships and ensure tenant satisfaction.
✓Work Program Management:
✓Collaborate with the Senior Facilities Manager to establish and execute planned preventive maintenance [PPM] and repair programs.
✓Act as a liaison point for all parties involved in work programs on-site.
✓Purchase to Pay [P2P] System:
✓Manage the P2P system, including responding to queries and requests related to procurement and financial processes
✓Integrate financial data with maintenance tasks, such as quotations and purchase orders.
✓Reporting and Data Analysis:
✓Prepare activity reports and provide statistical data to the Building Manager, contributing to operational strategy and decision-making.
✓Person Specification/Requirements:
✓Industry Knowledge:
✓Understand the functioning of the industry and stakeholders, as well as the range of services available to clients.
✓Legislation Awareness:
✓Stay updated on relevant legislation related to property management and ensure compliance.
✓Relationship Building:
✓Develop and maintain relationships with clients, suppliers, and customers.
✓Property Inspection:
✓Familiarity with key issues to be noted during property inspections.
✓IT Proficiency:
✓Utilize industry-specific IT applications effectively for facilities management tasks.
✓Service Charge Understanding:
✓Grasp the principles of service charges in property management.
✓Contract Law:
✓Understand the fundamental principles of contract law as applicable to facilities management.
✓Building Operations Knowledge:
✓Possess a working knowledge of building construction, plant operations, and relevant hard and soft services.
✓Health and Safety:
✓Apply legislation and policies pertaining to Health and Safety in the workplace.
✓Team Contribution:
✓Contribute to the team's business plan and strategy, collaborating with colleagues to achieve shared goals.
✓Workload Management:
✓Effectively plan and manage your own workload to meet deadlines and priorities.
✓Work collaboratively as part of a team, providing support to colleagues when needed.
✓
✓IT Skills:
✓Proficient in using software applications such as Word, Excel, and databases.
✓Customer Service Excellence:
✓Oriented towards delivering excellent customer service, ensuring customer satisfaction.
✓Problem-Solving:
✓Demonstrate adaptability, attention to detail, and strong problem analysis and problem-solving skills.
✓Continuous Learning:
✓Display willingness to learn and expand knowledge within the helpdesk function as the role evolves.
✓Communication Skills:
✓Communicate effectively, both verbally and in writing, with various stakeholders Show more →
Features
- ✓DOE plus discretionary bonus