Homelessness Triage / First Response Officer
Description✓Homelessness Triage / First Response Officer
✓Public Sector - Local Authority
✓Full Time - Monday to Friday, 36 hours per week
✓Temporary Role - 3 months with likely extension
✓£18.00 per hour PAYE / £24.17 per hour Umbrella
✓Paid Annual Leave entitlement with Adecco [PAYE route ONLY]
✓IT Equipment Provided
✓This role is office based until fully trained on the IT system
✓This will then transition to a hybrid working model with attendance of 1 day per week minimum *Experience of triaging homelessness applications and a working knowledge of homelessness prevention is a key requirement therefore applicants without evidence on their cv will not be considered.*
✓The Role
✓To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone but there may be a need for occasional face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.
✓Duties
✓Makes initial enquiries into reason to believe client is eligible and homeless.
✓Filters and contacts applicants completing the online housing options form and conducts preliminary screening, enquiries and initial assessment of applications with regard to eligibility and homelessness
✓Provides advice and assistance to prevent homelessness and to provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing and welfare benefits.
✓Checking Section 21 validity.
✓Respond to 'Duty to Refer' and make initial enquiries and first contact.
✓Capture and process data on the Council's housing system [NEC] to accurately reflect the application process and stage of application, creating new application records as necessary.
✓Ensure accurate and comprehensive case notes and records are kept of contact and advice given.
✓Ensure documents are scanned and labelled correctly and added to the customers records
✓Maintain an initial caseload until assessment is completed.
✓Once initial assessment is completed and if homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation
✓The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions Knowledge
✓Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 [as amended]
✓Knowledge of security of tenure
✓Knowledge of welfare benefits and advice services including Domestic Abuse servicesExperience and Skills
✓Experience of dealing with customers in person, telephone, and email
✓Experience of working in housing advice/homelessness
✓Ability to work independently and able to manage a workload and to prioritise urgent cases.
✓Good communication skills both written and orally.
✓Experience of using IT applications
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Show more →
✓Public Sector - Local Authority
✓Full Time - Monday to Friday, 36 hours per week
✓Temporary Role - 3 months with likely extension
✓£18.00 per hour PAYE / £24.17 per hour Umbrella
✓Paid Annual Leave entitlement with Adecco [PAYE route ONLY]
✓IT Equipment Provided
✓This role is office based until fully trained on the IT system
✓This will then transition to a hybrid working model with attendance of 1 day per week minimum *Experience of triaging homelessness applications and a working knowledge of homelessness prevention is a key requirement therefore applicants without evidence on their cv will not be considered.*
✓The Role
✓To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone but there may be a need for occasional face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.
✓Duties
✓Makes initial enquiries into reason to believe client is eligible and homeless.
✓Filters and contacts applicants completing the online housing options form and conducts preliminary screening, enquiries and initial assessment of applications with regard to eligibility and homelessness
✓Provides advice and assistance to prevent homelessness and to provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing and welfare benefits.
✓Checking Section 21 validity.
✓Respond to 'Duty to Refer' and make initial enquiries and first contact.
✓Capture and process data on the Council's housing system [NEC] to accurately reflect the application process and stage of application, creating new application records as necessary.
✓Ensure accurate and comprehensive case notes and records are kept of contact and advice given.
✓Ensure documents are scanned and labelled correctly and added to the customers records
✓Maintain an initial caseload until assessment is completed.
✓Once initial assessment is completed and if homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation
✓The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions Knowledge
✓Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 [as amended]
✓Knowledge of security of tenure
✓Knowledge of welfare benefits and advice services including Domestic Abuse servicesExperience and Skills
✓Experience of dealing with customers in person, telephone, and email
✓Experience of working in housing advice/homelessness
✓Ability to work independently and able to manage a workload and to prioritise urgent cases.
✓Good communication skills both written and orally.
✓Experience of using IT applications
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Show more →
Features
- ✓Umbrella Pay / Holiday Pay / Pension