Income Officer
Description✓We are recruiting for a fantastic permanent opportunity as an Income Officer based in Camden
✓This role is paying £28,000 - £31,232 per annum and is hybrid working [2 days in office, 3 days working from home].
✓This organisation creates places for people to call home and support them to live well
✓With a breadth of services and expertise to help people whatever their housing, care, or support needs
✓The team is knowledgeable, skilled, friendly and they love what they do
✓They are passionate about the high quality of service they provide
✓They offer their colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.
✓Your responsibilities will include:
✓Being responsible for the collection of housing-related debt [current and former] as directed by the Customer Accounts Manager in line with all internal policies, procedures and process maps and legislation.
✓Focusing on early intervention to minimize legal action against our customers through signposting and support with welfare benefits and debt.
✓Taking firm but fair action on any customer who falls into arrears, including any legal procedures and appearances in Court to obtain possession of the property where necessary.
✓Managing and monitoring customer accounts, to take action where necessary [including home visits] and retain a central record of all communications with the customer.
✓Ensuring a collaborative approach between our Welfare Reform Team, Employment and Partnership Team, Housing Operations Teams and external stakeholders to maximise our income.
✓What you will need to succeed:
✓We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
✓The successful candidate will:
✓Be able to demonstrate experience and/or skills to meet the requirements of the role, including welfare benefits and debt support and/or signposting.
✓Have excellent communication and negotiating skills.
✓Have good IT skills generally and specifically in relation to Outlook and Excel.
✓Have commitment to delivering exemplary customer service Show more →
✓This role is paying £28,000 - £31,232 per annum and is hybrid working [2 days in office, 3 days working from home].
✓This organisation creates places for people to call home and support them to live well
✓With a breadth of services and expertise to help people whatever their housing, care, or support needs
✓The team is knowledgeable, skilled, friendly and they love what they do
✓They are passionate about the high quality of service they provide
✓They offer their colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.
✓Your responsibilities will include:
✓Being responsible for the collection of housing-related debt [current and former] as directed by the Customer Accounts Manager in line with all internal policies, procedures and process maps and legislation.
✓Focusing on early intervention to minimize legal action against our customers through signposting and support with welfare benefits and debt.
✓Taking firm but fair action on any customer who falls into arrears, including any legal procedures and appearances in Court to obtain possession of the property where necessary.
✓Managing and monitoring customer accounts, to take action where necessary [including home visits] and retain a central record of all communications with the customer.
✓Ensuring a collaborative approach between our Welfare Reform Team, Employment and Partnership Team, Housing Operations Teams and external stakeholders to maximise our income.
✓What you will need to succeed:
✓We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.
✓The successful candidate will:
✓Be able to demonstrate experience and/or skills to meet the requirements of the role, including welfare benefits and debt support and/or signposting.
✓Have excellent communication and negotiating skills.
✓Have good IT skills generally and specifically in relation to Outlook and Excel.
✓Have commitment to delivering exemplary customer service Show more →
Features
- ✓plus excellent benefits