Resident Liaison Officer
Description✓Job Title: Resident Liaison Officer
✓Contract: 6 months temp
✓Hours: 36, hybrid working available
✓Location: Croydon
✓DBS: Basic
✓Purpose of the Role
✓I am representing a client based in Croydon, who are looking for someone to be the main point of contact for residents in the delivery of estate services, planned re- investment and maintenance works and projects
✓You will be expected to liaise with residents in the shaping of services and identifying requirements.
✓Main Responsibilities
✓To act as the primary point of contact for residents having work carried out to their home, estate, or communal areas
✓To attend pre- work surveys.
✓To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues
✓This may involve supporting other teams or departments.
✓To encourage and support involvement and development of residents in new and existing working parties, forums, and focus groups
✓This is to cover all aspects of asset management including contract meetings.
✓Deal with complaints including initial and follow up visits and investigations
✓Liaise with the Customer Experience Team to prepare responses and lessons learnt.
✓Analyse performance figures and customer satisfaction surveys
✓Prepare and present KPI and any other data/reports
✓Attend progress and Core group meetings as and when needed.
✓Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM.
✓Promote and encourage customers to verify and self-serve on our customer portal and mobile app.
✓Maintain communication to the highest possible standards of customer care with residents and supply chain.
✓Requirements
✓Strong background in dealing with complaints
✓Previous experience of working in a similar role [Resident Liaison Officer, repairs roles, social housing]
✓Experience of facilitation of resident involvement forums and focus groups
✓Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders
✓Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation
✓Experience of providing a customer-focused, high-quality service
✓If you are interested in this position and meet the above criteria, please send your CV now for consideration.
✓If you require any additional information regarding the position, please call Joel at Service Care Solutions on [phone number removed] or send an E-Mail to Show more →
✓Contract: 6 months temp
✓Hours: 36, hybrid working available
✓Location: Croydon
✓DBS: Basic
✓Purpose of the Role
✓I am representing a client based in Croydon, who are looking for someone to be the main point of contact for residents in the delivery of estate services, planned re- investment and maintenance works and projects
✓You will be expected to liaise with residents in the shaping of services and identifying requirements.
✓Main Responsibilities
✓To act as the primary point of contact for residents having work carried out to their home, estate, or communal areas
✓To attend pre- work surveys.
✓To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues
✓This may involve supporting other teams or departments.
✓To encourage and support involvement and development of residents in new and existing working parties, forums, and focus groups
✓This is to cover all aspects of asset management including contract meetings.
✓Deal with complaints including initial and follow up visits and investigations
✓Liaise with the Customer Experience Team to prepare responses and lessons learnt.
✓Analyse performance figures and customer satisfaction surveys
✓Prepare and present KPI and any other data/reports
✓Attend progress and Core group meetings as and when needed.
✓Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM.
✓Promote and encourage customers to verify and self-serve on our customer portal and mobile app.
✓Maintain communication to the highest possible standards of customer care with residents and supply chain.
✓Requirements
✓Strong background in dealing with complaints
✓Previous experience of working in a similar role [Resident Liaison Officer, repairs roles, social housing]
✓Experience of facilitation of resident involvement forums and focus groups
✓Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders
✓Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation
✓Experience of providing a customer-focused, high-quality service
✓If you are interested in this position and meet the above criteria, please send your CV now for consideration.
✓If you require any additional information regarding the position, please call Joel at Service Care Solutions on [phone number removed] or send an E-Mail to Show more →