Senior Planner
Description✓To manage the planning teams and provide an effective and efficient service and to support the work of the Service Delivery teams
✓Manage the work-load of planners, to ensure the most efficient and profitable management of all works.
✓Duties:
✓Manage and oversee all aspects of operational administration being carried out by your direct reports
✓Produce weekly performance reports including gathering, recording and checking accuracy to achieve KPI success.
✓Oversee and support the Scheduling Teams in the allocation and booking of works
✓Ensure Accuserv is utilised in closing down jobs to secure month end application, and that supporting paper work is in place to back up applications.
✓Successful management of dashboards and works in progress to comply KPI requirements.
✓Liaise and report any risks to jobs to the service delivery manager
✓Maintain correspondence, telephone and email protocol
✓Oversee your team and offer support in raising and Inputting of works orders in accordance with contract requirements
✓Ensure prompt resolution of queries & complaints received by phone, fax, email, letter are dealt with in line with service standardsRequirements:
✓Social Housing experience
✓Senior Planning experience£30,000 + package Show more →
✓Manage the work-load of planners, to ensure the most efficient and profitable management of all works.
✓Duties:
✓Manage and oversee all aspects of operational administration being carried out by your direct reports
✓Produce weekly performance reports including gathering, recording and checking accuracy to achieve KPI success.
✓Oversee and support the Scheduling Teams in the allocation and booking of works
✓Ensure Accuserv is utilised in closing down jobs to secure month end application, and that supporting paper work is in place to back up applications.
✓Successful management of dashboards and works in progress to comply KPI requirements.
✓Liaise and report any risks to jobs to the service delivery manager
✓Maintain correspondence, telephone and email protocol
✓Oversee your team and offer support in raising and Inputting of works orders in accordance with contract requirements
✓Ensure prompt resolution of queries & complaints received by phone, fax, email, letter are dealt with in line with service standardsRequirements:
✓Social Housing experience
✓Senior Planning experience£30,000 + package Show more →