Tenancy Advisor
Description✓We are looking to recruit a Tenancy Advisor.
✓Hyde is one of the UK’s leading Housing Associations
✓Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative
✓We work in partnership with our customers to develop and deliver better services for everyone
✓Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.
✓As a Tenancy Advisor you will be working within the Commercial function to provide our residents with a first point of contact for all tenancy related queries.
✓Responsibilities
✓* Respond to tenancy related enquiries from the Hyde Group’s residents.
✓* Provide a front-line service to support the management of reported tenancy enforcement cases.
✓* Prepare and provide accurate information on tenants’ rights and responsibilities.
✓* Work with other teams to provide a seamless service to residents.
✓* Work with the Hyde Foundation to maximise referrals for residents whose tenancies maybe at risk.
✓Skills and Experience
✓* Excellent customer service skills
✓* Previous experience of working within the property or housing sector
✓* Ability to build and maintain a rapport with tenants and colleagues
✓Benefits
✓* A fantastic pension
✓* Life assurance
✓* Great holidays
✓* An award-winning flexible benefits package
✓* Volunteering days
✓* Hyde operates an Agile approach to work
✓Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative
✓Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
✓Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
✓We reserve the right to close this advert as soon as a suitable candidate has been identified Show more →
✓Hyde is one of the UK’s leading Housing Associations
✓Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative
✓We work in partnership with our customers to develop and deliver better services for everyone
✓Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.
✓As a Tenancy Advisor you will be working within the Commercial function to provide our residents with a first point of contact for all tenancy related queries.
✓Responsibilities
✓* Respond to tenancy related enquiries from the Hyde Group’s residents.
✓* Provide a front-line service to support the management of reported tenancy enforcement cases.
✓* Prepare and provide accurate information on tenants’ rights and responsibilities.
✓* Work with other teams to provide a seamless service to residents.
✓* Work with the Hyde Foundation to maximise referrals for residents whose tenancies maybe at risk.
✓Skills and Experience
✓* Excellent customer service skills
✓* Previous experience of working within the property or housing sector
✓* Ability to build and maintain a rapport with tenants and colleagues
✓Benefits
✓* A fantastic pension
✓* Life assurance
✓* Great holidays
✓* An award-winning flexible benefits package
✓* Volunteering days
✓* Hyde operates an Agile approach to work
✓Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative
✓Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
✓Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
✓We reserve the right to close this advert as soon as a suitable candidate has been identified Show more →