![Administrative Officer [Housing] logo](/asset/img/loot/logo/loot-logo.webp){kind=logo}
Administrative Officer [Housing]
Description✓JOB TITLE: Admin Officer [Housing]
✓LOCATION: Wandsworth SW18 1HR [possibility to work hybrid]
✓PAY RATE: £18.18 per hour paye / £24.41 per hour Umbrella
✓DURATION/HOURS: 3 months [possible extension]/ Mon-Fri 36 hours
✓START DATE: ASAP
✓Role purpose:
✓Responsible for the provision of effective and efficient administration, within a team providing housing management services to approximately 8000 properties.
✓Duties & responsibilities:
✓First point of contact on a repairs reporting telephone line and raising remedial orders as required, often for emergency repairs
✓Liaising with contractors and colleagues to work efficiently, ensuring the correct contractor and job priority is given to ensure repairs are carried out promptly adhering to health and safety guidelines
✓Gathering all required information from CIVICA for the Deputy Area Housing Manager in relation to disrepair cases when required.
✓Follow the duty rota for the team [ASB, Voids, Out of Hours Emergencies and Post] whilst ensuring adequate cover of reception and telephones, maintaining the highest standard of customer care.
✓Co-ordinating with Building Maintenance team, Allocations, and applicants to ensure that offers are made, viewings are arranged, and sign-up appointments are upheld
✓Responsible for generating tenancy agreements, selecting correct notices for ending tenancies, if appropriate, and handing keys to new tenants.
✓Making sure that the sign-up procedure is followed in a fair and transparent manner and that outside agencies are in attendance if required, e.g., translators and care co-ordinators etc
✓Ensuring that the legal implications of signing a tenancy are explained fully to new tenants and that all legal documents are endorsed correctly.
✓Open and close reception and manage the public area, ensuring callers are dealt with professionally and courteously
✓Responsible for the issue of all estate parking permits to residents in new and existing Traffic Management Orders [TMO], ensuring that the correct information is supplied and that appropriate records are maintained for audit purposes
✓Co-ordinating and forming positive working relationships with other departments
✓e.g
✓Allocations, Rents, Support Services, Estate Services and other Area Teams thus ensuring that all aspects of the role of team administrator is customer centred
✓Responsible for identifying rechargeable works, i.e leaseholder service charges and repair works that are the responsibility of the resident
✓Producing monthly invoices through the council's finance systems [Capita] ensuring that the correct coding structure is used therefore ensuring any monies due to the local authority are recovered
✓Collating supporting evidence for referral to Finance
✓Ensures that write backs and write-offs are dealt with accordingly.
✓Daily monitoring of the Housing Online [HOL] module within NPS ensuring all reported interactive repairs requests or inspections are actioned swiftly
✓Daily monitoring of personal task manager to identify new FFTT [Flexible Fixed Term Tenancy] processesKnowledge, skills & experience:
✓A good working knowledge of Excel, Word, Outlook, and the ability to learn other IT packages such as NPS.
✓Experience of communicating effectively with members of the public and contractors, both face to face and via telephone
✓Ability to draft letters and reports.
✓Public sector and housing experience [desirable]
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Show more →
✓LOCATION: Wandsworth SW18 1HR [possibility to work hybrid]
✓PAY RATE: £18.18 per hour paye / £24.41 per hour Umbrella
✓DURATION/HOURS: 3 months [possible extension]/ Mon-Fri 36 hours
✓START DATE: ASAP
✓Role purpose:
✓Responsible for the provision of effective and efficient administration, within a team providing housing management services to approximately 8000 properties.
✓Duties & responsibilities:
✓First point of contact on a repairs reporting telephone line and raising remedial orders as required, often for emergency repairs
✓Liaising with contractors and colleagues to work efficiently, ensuring the correct contractor and job priority is given to ensure repairs are carried out promptly adhering to health and safety guidelines
✓Gathering all required information from CIVICA for the Deputy Area Housing Manager in relation to disrepair cases when required.
✓Follow the duty rota for the team [ASB, Voids, Out of Hours Emergencies and Post] whilst ensuring adequate cover of reception and telephones, maintaining the highest standard of customer care.
✓Co-ordinating with Building Maintenance team, Allocations, and applicants to ensure that offers are made, viewings are arranged, and sign-up appointments are upheld
✓Responsible for generating tenancy agreements, selecting correct notices for ending tenancies, if appropriate, and handing keys to new tenants.
✓Making sure that the sign-up procedure is followed in a fair and transparent manner and that outside agencies are in attendance if required, e.g., translators and care co-ordinators etc
✓Ensuring that the legal implications of signing a tenancy are explained fully to new tenants and that all legal documents are endorsed correctly.
✓Open and close reception and manage the public area, ensuring callers are dealt with professionally and courteously
✓Responsible for the issue of all estate parking permits to residents in new and existing Traffic Management Orders [TMO], ensuring that the correct information is supplied and that appropriate records are maintained for audit purposes
✓Co-ordinating and forming positive working relationships with other departments
✓e.g
✓Allocations, Rents, Support Services, Estate Services and other Area Teams thus ensuring that all aspects of the role of team administrator is customer centred
✓Responsible for identifying rechargeable works, i.e leaseholder service charges and repair works that are the responsibility of the resident
✓Producing monthly invoices through the council's finance systems [Capita] ensuring that the correct coding structure is used therefore ensuring any monies due to the local authority are recovered
✓Collating supporting evidence for referral to Finance
✓Ensures that write backs and write-offs are dealt with accordingly.
✓Daily monitoring of the Housing Online [HOL] module within NPS ensuring all reported interactive repairs requests or inspections are actioned swiftly
✓Daily monitoring of personal task manager to identify new FFTT [Flexible Fixed Term Tenancy] processesKnowledge, skills & experience:
✓A good working knowledge of Excel, Word, Outlook, and the ability to learn other IT packages such as NPS.
✓Experience of communicating effectively with members of the public and contractors, both face to face and via telephone
✓Ability to draft letters and reports.
✓Public sector and housing experience [desirable]
✓Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers
✓The Adecco Group UK & Ireland is an Equal Opportunities Employer.
✓By applying for this role your details will be submitted to Adecco
✓Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Show more →
Features
- ✓Holiday
- ✓PAYE
- ✓Pensions Sch
- ✓Umbrella