Client Relationship Manager
Description✓Jackson Hogg are delighted to be supporting this well established business support consultancy to the public sector and a full end-to-end marketplace solution for the procurement and contract management services.
✓The Role
✓Reporting to the Project Teamlead in Gateshead is responsible for managing existing relationships between suppliers and client to ensure projects are delivered on time and budget withing the defined frameworks.
✓Duties include:
✓Key accountabilities:
✓• Post contracting facilitate an effective handover takes place between the sourcing and project delivery teams.
✓• Organise, hold, and run project kick off calls where appropriate [dependant on customer allocation/ownership] between the client, and supplier as well as arranging regular project management meetings at appropriate times based upon the scope and schedule of projects
✓• Effective project management including monitoring service delivery, forecasting of revenue and delivery of all KPIs to ensure that all projects are formally closed with written agreement from all relevant parties
✓• Risk Management, to effectively escalate and resolve project issues that arise post contract with a focus on schedule, costs, and quality
✓• Manage Data and provide monthly reports to relevant stakeholders and holding parties accountable for the delivery of services.
✓• Relationship management and engagement with supplier key contacts and project owners to review deliverables with focus on high levels of customer satisfaction
✓Candidate Requirements:
✓Essential:
✓• Demonstrable experience of excellent planning and organising skills and able to work in a fast-paced environment
✓• Demonstrable experience working in a customer facing role
✓• Demonstrable experience of effective communication skills – oral and written
✓• Relationship building skills - Demonstrable experience of the ability to develop and maintain effective working relationships
✓• Demonstrable experience of being customer focussed
✓• Demonstrable attention to detail skills
✓• Demonstrable experience of computing skills including Microsoft Word, Excel & PowerPoint
✓Desirable:
✓• A basic understanding of procurement and project management principles
✓Compettive salary and good career progression Show more →
✓The Role
✓Reporting to the Project Teamlead in Gateshead is responsible for managing existing relationships between suppliers and client to ensure projects are delivered on time and budget withing the defined frameworks.
✓Duties include:
✓Key accountabilities:
✓• Post contracting facilitate an effective handover takes place between the sourcing and project delivery teams.
✓• Organise, hold, and run project kick off calls where appropriate [dependant on customer allocation/ownership] between the client, and supplier as well as arranging regular project management meetings at appropriate times based upon the scope and schedule of projects
✓• Effective project management including monitoring service delivery, forecasting of revenue and delivery of all KPIs to ensure that all projects are formally closed with written agreement from all relevant parties
✓• Risk Management, to effectively escalate and resolve project issues that arise post contract with a focus on schedule, costs, and quality
✓• Manage Data and provide monthly reports to relevant stakeholders and holding parties accountable for the delivery of services.
✓• Relationship management and engagement with supplier key contacts and project owners to review deliverables with focus on high levels of customer satisfaction
✓Candidate Requirements:
✓Essential:
✓• Demonstrable experience of excellent planning and organising skills and able to work in a fast-paced environment
✓• Demonstrable experience working in a customer facing role
✓• Demonstrable experience of effective communication skills – oral and written
✓• Relationship building skills - Demonstrable experience of the ability to develop and maintain effective working relationships
✓• Demonstrable experience of being customer focussed
✓• Demonstrable attention to detail skills
✓• Demonstrable experience of computing skills including Microsoft Word, Excel & PowerPoint
✓Desirable:
✓• A basic understanding of procurement and project management principles
✓Compettive salary and good career progression Show more →