Housing Repairs Complaints Officer
Description✓Complaints & Enquiries Officer [Immediate Start] A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets
✓Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.
✓This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.
✓You will also work to identify learnings from residents’ feedback in order to deliver service improvements
✓Core skills, competencies and experiences:
✓Experience in a high-volume customer contact operation environment
✓Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence
✓Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
✓Experience of working within quality-assurance processes which deliver high-quality output • Experience of working in a heavily regulated compliance framework environment
✓An ability to analyse written correspondence to identify key learnings • Confidence in making judgements and decisions
✓Housing experience is desirable but not essential Show more →
✓Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.
✓This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.
✓You will also work to identify learnings from residents’ feedback in order to deliver service improvements
✓Core skills, competencies and experiences:
✓Experience in a high-volume customer contact operation environment
✓Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence
✓Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
✓Experience of working within quality-assurance processes which deliver high-quality output • Experience of working in a heavily regulated compliance framework environment
✓An ability to analyse written correspondence to identify key learnings • Confidence in making judgements and decisions
✓Housing experience is desirable but not essential Show more →