Housing Resolutions Officer
Description✓Housing Resolutions Officer required!
✓Do you have a background in Housing and strong experience dealing with Customer complaints? Then this could be the role for you!
✓Opus People Solutions on behalf of Bromsgrove and Redditch Council are looking for a Housing Resolution Officer to join the team on an initial 3-month contact.
✓As a Housing Resolutions Officer, you will:
✓Be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and deal with complaints that cuts across Environmental or Repairs & Maintenance Services.
✓Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.Key skills
✓Good knowledge of Housing Regulatory standards
✓Strong background in customer service or complaints
✓Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
✓Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
✓Experience of customer involvement and engagement in resolution of problems and issues and design of services
✓Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomesIf this is the role for you, then pleas apply now Show more →
✓Do you have a background in Housing and strong experience dealing with Customer complaints? Then this could be the role for you!
✓Opus People Solutions on behalf of Bromsgrove and Redditch Council are looking for a Housing Resolution Officer to join the team on an initial 3-month contact.
✓As a Housing Resolutions Officer, you will:
✓Be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and deal with complaints that cuts across Environmental or Repairs & Maintenance Services.
✓Take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.Key skills
✓Good knowledge of Housing Regulatory standards
✓Strong background in customer service or complaints
✓Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters
✓Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances
✓Experience of customer involvement and engagement in resolution of problems and issues and design of services
✓Demonstrable experience of managing a wide variety of enquiries and complaints to satisfactory outcomesIf this is the role for you, then pleas apply now Show more →
Features
- ✓PAYE