Resident Liaison Officer
Description✓The chance to work for an established Plumbing Services Group in Halifax has become available for a Resident Liaison Officer
✓This is offering a long-term contract with the chance to go perm with plenty of progression opportunties
✓Resident Liaison Officer
✓Halifax
✓£14-16 per hour
✓Fixed term 12 months
✓Full-time 39 hour week
✓As a Resident Liaison Officer, you will be responsible for:
✓·Providing consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
✓·Managing the customer/resident journey whilst following the client and company engagement procedures.
✓·Developing effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the customer care department.
✓·Carrying out choice events, consultation events and individual consultation with residents regarding future work.
✓·Carrying out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
✓·Completing resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
✓·Agreeing access arrangements with the resident and book appointments to enable the work to their home.
✓To be successful in this Resident Liaison Officer role you will have:
✓·Tenant Liaison Officer experience or similar [RLO, TLO, CLO, resident liaison officer]
✓·Great customer service skills
✓·Ability to work in a fast-paced environment
✓The benefits of this Resident Liaison Officer role are:
✓·Chance to secure permanent role
✓·Career progression opportunities
✓If this Resident Liaison Officer role sounds like something that might be of interest, please apply directly to this advert or get in touch with Keelia Evans [phone number removed] Show more →
✓This is offering a long-term contract with the chance to go perm with plenty of progression opportunties
✓Resident Liaison Officer
✓Halifax
✓£14-16 per hour
✓Fixed term 12 months
✓Full-time 39 hour week
✓As a Resident Liaison Officer, you will be responsible for:
✓·Providing consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction.
✓·Managing the customer/resident journey whilst following the client and company engagement procedures.
✓·Developing effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the customer care department.
✓·Carrying out choice events, consultation events and individual consultation with residents regarding future work.
✓·Carrying out individual resident inductions to include -introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
✓·Completing resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
✓·Agreeing access arrangements with the resident and book appointments to enable the work to their home.
✓To be successful in this Resident Liaison Officer role you will have:
✓·Tenant Liaison Officer experience or similar [RLO, TLO, CLO, resident liaison officer]
✓·Great customer service skills
✓·Ability to work in a fast-paced environment
✓The benefits of this Resident Liaison Officer role are:
✓·Chance to secure permanent role
✓·Career progression opportunities
✓If this Resident Liaison Officer role sounds like something that might be of interest, please apply directly to this advert or get in touch with Keelia Evans [phone number removed] Show more →