Senior Caseworker
Description✓Senior Caseworker, Customer Service Team
✓Location: Sheffield City Centre, office based
✓Hourly rate: £13.33
✓Contract: Temporary 6 month assignment, 37 hours per week Monday - Friday 09:00-17:00
✓You must hold a valid passport and must have lived in the UK for longer than 5 years
✓You can apply for the role with your CV
✓This role requires a security clearance that we will process for you, if successful.
✓Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Senior Caseworkers in Sheffield
✓You will be providing appropriate support, overseeing of the day-to-day casework, potential line management of fellow staff, managing a caseload, ensuring casework is progressed and managed efficiently, delivering a quality service to both internal and external stakeholders, responsible for compliance and quality assurance as well as supporting your team, deliver against targets and provide excellent customer service, deliver a professional service to Home Office standards and support colleagues
✓Why work with us?
✓The opportunity to join and work in the public sector
✓34 days holiday [pro rata]
✓Exposure to a work with a range of roles within the Customer Service Flexible Deployment Team
✓We will help you to build experience, resilience, and networks to support your careerJob responsibilities:
✓In this high-profile department, the role will be in an administrative support capacity at the Sheffield Home Office branch
✓You will be required to monitor intake, updating local and national records, whilst seeking additional supplementary information from outside partners
✓You may also be required to liaise with other casework teams with a view to referring cases to them
✓You will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports
✓You may be asked to monitor multiple mailboxes, responding to queries from multiple stakeholders initially after seeking support from line managers and bringing queries to the attention of senior members of the team
✓You will also be required to establish effective working relationships with a range of internal and external stakeholders to support the progression of casesSkills needed:
✓Ability to deliver high quality outputs in line with Operational Targets
✓Collaborate effectively to ensure cases move quickly through the system
✓Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences
✓Have proficient use of Microsoft Office [Outlook, Word, PowerPoint, and Excel] with the ability to build and maintain spreadsheets to collate information
✓Ability to manage mailboxes and respond to email queries
✓Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
✓Be able to complete tasks in both a confidential and sensitive mannerIf you feel that you have the necessary skills for this role, apply now.
✓We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit
✓In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability
✓Brook Street, part of ManpowerGroup, is a Disability Confident Employer Show more →
✓Location: Sheffield City Centre, office based
✓Hourly rate: £13.33
✓Contract: Temporary 6 month assignment, 37 hours per week Monday - Friday 09:00-17:00
✓You must hold a valid passport and must have lived in the UK for longer than 5 years
✓You can apply for the role with your CV
✓This role requires a security clearance that we will process for you, if successful.
✓Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Senior Caseworkers in Sheffield
✓You will be providing appropriate support, overseeing of the day-to-day casework, potential line management of fellow staff, managing a caseload, ensuring casework is progressed and managed efficiently, delivering a quality service to both internal and external stakeholders, responsible for compliance and quality assurance as well as supporting your team, deliver against targets and provide excellent customer service, deliver a professional service to Home Office standards and support colleagues
✓Why work with us?
✓The opportunity to join and work in the public sector
✓34 days holiday [pro rata]
✓Exposure to a work with a range of roles within the Customer Service Flexible Deployment Team
✓We will help you to build experience, resilience, and networks to support your careerJob responsibilities:
✓In this high-profile department, the role will be in an administrative support capacity at the Sheffield Home Office branch
✓You will be required to monitor intake, updating local and national records, whilst seeking additional supplementary information from outside partners
✓You may also be required to liaise with other casework teams with a view to referring cases to them
✓You will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports
✓You may be asked to monitor multiple mailboxes, responding to queries from multiple stakeholders initially after seeking support from line managers and bringing queries to the attention of senior members of the team
✓You will also be required to establish effective working relationships with a range of internal and external stakeholders to support the progression of casesSkills needed:
✓Ability to deliver high quality outputs in line with Operational Targets
✓Collaborate effectively to ensure cases move quickly through the system
✓Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences
✓Have proficient use of Microsoft Office [Outlook, Word, PowerPoint, and Excel] with the ability to build and maintain spreadsheets to collate information
✓Ability to manage mailboxes and respond to email queries
✓Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
✓Be able to complete tasks in both a confidential and sensitive mannerIf you feel that you have the necessary skills for this role, apply now.
✓We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit
✓In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability
✓Brook Street, part of ManpowerGroup, is a Disability Confident Employer Show more →