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Surge and Rapid Response - Administrative Officer [Apprenticeship]
Description✓Are you great with people, enthusiastic and a team player?
✓If this sounds like you, then you could be just the person we’re looking for to join us in Surge and Rapid Response Team [SRRT].
✓SRRT is an innovative and unique team, helping government departments during predictable peaks in demand for services, and to respond to unexpected crises.
✓Based in HMRC, our work extends across all government departments including the Home Office, Department for Work and Pensions and the Foreign, Commonwealth & Development Office.
✓In SRRT we pride ourselves on delivering excellent customer service to everyone we support
✓We are an adaptable and flexible team who can deploy our staff where and when they are needed the most, often at short notice
✓This means sometimes staying and working away from your home location, across the UK and sometimes abroad.
✓See what it’s like to work at HMRC:
✓Questions relating to an individual application must be emailed as detailed later in this advert.
✓Job description
✓SRRT are looking for flexible frontline operational staff to carry out various roles Civil Service-wide.
✓You’ll provide great customer service and work in a changing environment, managing priorities where required
✓Your work will vary, developing your skills within the Operational Delivery Profession.
✓Tasks and responsibilities may include:
✓inbound and outbound phone calls with customers
✓case work and data processing, using a variety of IT systems
✓face to face engagement with the public, such as passport control
✓responding quickly to priority work requiring training or travelling at short notice
✓excellent communication skills, with the ability to work with minimum supervision within a dynamic environment
✓You won’t need previous experience because we’ll provide full training
✓It’s your enthusiasm, helpful manner and willingness to learn that we are looking for
✓You’ll join a friendly and welcoming team, who will help you reach your potential.
✓Person specification
✓Before applying, please consider the following requirements essential to this role:
✓Need for flexibility – You may need to change deployment at short notice, and this may involve working away from your home location anywhere in the UK and potentially abroad
✓Travel – Due to requirements for working away from your home location, you’ll need to be able to travel nationally or abroad, sometimes at short notice
✓We’ll pay for all travel and accommodation.
✓Apprenticeship
✓You’ll be enrolled onto the Level 3 Operational Delivery City & Guilds Apprenticeship Programme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.
✓The apprenticeship takes about 16 months to complete, and you’ll be expected to stay in post until this is completed.
✓You’ll need to hold GCSE Grade 4 [formerly C] or equivalent in English and Maths
✓If not, you’ll need to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.
✓If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme
✓Please email our to discuss.
✓Security Clearance
✓Once you start your role with SRRT, you’ll need to get Security Check [SC] clearance
✓For this you’ll normally need to meet the minimum UK residency period, which is 5 years
✓Until you gain SC clearance, there may be restrictions on which deployments you can do.
✓Question and answer session
✓We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.
✓This will take place on Monday 24 July 2023 at 1.30pm. To book your place please visit
✓Further information about SRRT and the role is available on our
✓Behaviours
✓We'll assess you against these behaviours during the selection process:
✓Managing a Quality Service
✓Delivering at Pace
✓Benefits
✓Learning and development tailored to your role
✓• An environment with flexible working options
✓• A culture encouraging inclusion and diversity
✓• A Civil Service pension
✓Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs
✓This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period
✓You will get more detail on this as part of targeted locations move communications.
✓Find more about HMRC benefits in for further information or visit
✓HMRC are an equal opportunity employer, and we value diversity
✓We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status Show more →
✓If this sounds like you, then you could be just the person we’re looking for to join us in Surge and Rapid Response Team [SRRT].
✓SRRT is an innovative and unique team, helping government departments during predictable peaks in demand for services, and to respond to unexpected crises.
✓Based in HMRC, our work extends across all government departments including the Home Office, Department for Work and Pensions and the Foreign, Commonwealth & Development Office.
✓In SRRT we pride ourselves on delivering excellent customer service to everyone we support
✓We are an adaptable and flexible team who can deploy our staff where and when they are needed the most, often at short notice
✓This means sometimes staying and working away from your home location, across the UK and sometimes abroad.
✓See what it’s like to work at HMRC:
✓Questions relating to an individual application must be emailed as detailed later in this advert.
✓Job description
✓SRRT are looking for flexible frontline operational staff to carry out various roles Civil Service-wide.
✓You’ll provide great customer service and work in a changing environment, managing priorities where required
✓Your work will vary, developing your skills within the Operational Delivery Profession.
✓Tasks and responsibilities may include:
✓inbound and outbound phone calls with customers
✓case work and data processing, using a variety of IT systems
✓face to face engagement with the public, such as passport control
✓responding quickly to priority work requiring training or travelling at short notice
✓excellent communication skills, with the ability to work with minimum supervision within a dynamic environment
✓You won’t need previous experience because we’ll provide full training
✓It’s your enthusiasm, helpful manner and willingness to learn that we are looking for
✓You’ll join a friendly and welcoming team, who will help you reach your potential.
✓Person specification
✓Before applying, please consider the following requirements essential to this role:
✓Need for flexibility – You may need to change deployment at short notice, and this may involve working away from your home location anywhere in the UK and potentially abroad
✓Travel – Due to requirements for working away from your home location, you’ll need to be able to travel nationally or abroad, sometimes at short notice
✓We’ll pay for all travel and accommodation.
✓Apprenticeship
✓You’ll be enrolled onto the Level 3 Operational Delivery City & Guilds Apprenticeship Programme. It’s a fantastic way to learn while you earn, build valuable skills and gain a recognised qualification.
✓The apprenticeship takes about 16 months to complete, and you’ll be expected to stay in post until this is completed.
✓You’ll need to hold GCSE Grade 4 [formerly C] or equivalent in English and Maths
✓If not, you’ll need to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.
✓If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme
✓Please email our to discuss.
✓Security Clearance
✓Once you start your role with SRRT, you’ll need to get Security Check [SC] clearance
✓For this you’ll normally need to meet the minimum UK residency period, which is 5 years
✓Until you gain SC clearance, there may be restrictions on which deployments you can do.
✓Question and answer session
✓We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.
✓This will take place on Monday 24 July 2023 at 1.30pm. To book your place please visit
✓Further information about SRRT and the role is available on our
✓Behaviours
✓We'll assess you against these behaviours during the selection process:
✓Managing a Quality Service
✓Delivering at Pace
✓Benefits
✓Learning and development tailored to your role
✓• An environment with flexible working options
✓• A culture encouraging inclusion and diversity
✓• A Civil Service pension
✓Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs
✓This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period
✓You will get more detail on this as part of targeted locations move communications.
✓Find more about HMRC benefits in for further information or visit
✓HMRC are an equal opportunity employer, and we value diversity
✓We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status Show more →