Customer Service Advisor
Description✓The Role
✓Do you have excellent customer service skills and enjoy supporting customers?
✓Do you have a driving licence?
✓George Boyd in Malton is hiring now for a Customer Service Sales Advisor working on a full time permanent basis
✓George Boyd is part of Stark Group and is the UK's specialist distributor of architectural ironmongery and commercial doorsets
✓Established in 1848, George Boyd has a reputation built over 150 years for outstanding design, reliability and service
✓Today as a modern forward-facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services, backed by extensive knowledge and experience.
✓Is this role right for me?
✓First and foremost, we always want to recruit great people that really understand our values and ways of working
✓Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within
✓So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.
✓Branch Opening Hours
✓Monday to Friday 730am - 5pm and every second Saturday 7am - 12noon
✓What will I be doing?
✓A Customer Service Advisor is an essential role within George Boyd you will build relationships with Customers and understand their wider requirements in order to maximise sales growth
✓You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience
✓In order to support our customers and deliver a great service you will;
✓* Get to know our product lines and services in order to make the most of all customer interactions in line with our George Boyd Values
✓* Develop great relationships with new and existing Customers [both face to face and over the phone], understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
✓* Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
✓* Keep the branch looking clean and tidy, to make a great first impression on our customers
✓* Maintain stock levels, carrying out regular stock counts
✓* Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
✓· Work with colleagues to suggest opportunities for improvement
✓This role is working with Jewson part of the STARK Group
✓We are a leading building materials distributor in Northern Europe
✓We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow
✓At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo
✓We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
✓The value of equal opportunity is embedded in the way we do business and retain talent groupwide
✓In our commitment to diversity, we welcome everyone with respect and an open mind.
✓We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you Show more →
✓Do you have excellent customer service skills and enjoy supporting customers?
✓Do you have a driving licence?
✓George Boyd in Malton is hiring now for a Customer Service Sales Advisor working on a full time permanent basis
✓George Boyd is part of Stark Group and is the UK's specialist distributor of architectural ironmongery and commercial doorsets
✓Established in 1848, George Boyd has a reputation built over 150 years for outstanding design, reliability and service
✓Today as a modern forward-facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services, backed by extensive knowledge and experience.
✓Is this role right for me?
✓First and foremost, we always want to recruit great people that really understand our values and ways of working
✓Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within
✓So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit! As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.
✓Branch Opening Hours
✓Monday to Friday 730am - 5pm and every second Saturday 7am - 12noon
✓What will I be doing?
✓A Customer Service Advisor is an essential role within George Boyd you will build relationships with Customers and understand their wider requirements in order to maximise sales growth
✓You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience
✓In order to support our customers and deliver a great service you will;
✓* Get to know our product lines and services in order to make the most of all customer interactions in line with our George Boyd Values
✓* Develop great relationships with new and existing Customers [both face to face and over the phone], understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
✓* Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
✓* Keep the branch looking clean and tidy, to make a great first impression on our customers
✓* Maintain stock levels, carrying out regular stock counts
✓* Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
✓· Work with colleagues to suggest opportunities for improvement
✓This role is working with Jewson part of the STARK Group
✓We are a leading building materials distributor in Northern Europe
✓We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow
✓At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo
✓We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
✓The value of equal opportunity is embedded in the way we do business and retain talent groupwide
✓In our commitment to diversity, we welcome everyone with respect and an open mind.
✓We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you Show more →