Customer Retentions Advisor
Description✓Our Role
✓As a Customer Retentions Advisor, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.
✓What makes a great Customer Retentions Advisor?
✓* Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
✓* You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
✓* Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
✓* Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
✓* You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
✓* You love working with people, from building great relationships with team mates to providing an amazing service for customers.
✓Experience and Skills Required
✓* IT literate, with knowledge of the effective use of Microsoft [Word, excel PowerPoint]
✓* No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
✓* The drive and resilience required to support and win in a fast-paced Customer Service environment
✓* The personal gravitas required to establish credibility with colleagues and customers
✓* The self-awareness to identify own development needs and the desire to continually improve both self and the team
✓* The ability to communicate concisely and confidently
✓Why Choose Us
✓It takes all kinds of people to make Verastar the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
✓*
✓Core benefits including pension contributions and life assurance
✓*
✓Great discounts on 100s of high street and online stores
✓*
✓25 days holiday rising with service up to 28 days
✓*
✓Your birthday off every year
✓*
✓Option to buy up to 10 extra holidays and sell up to 5 holidays per year
✓*
✓Cycle to work and travel loans for people wanting a greener commute
✓*
✓Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.
✓The important extras
✓*
✓Hybrid working – option to work three days from home if you choose.
✓*
✓Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
✓*
✓Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
✓*
✓Full time/Permanent contract of 37.5 hours per week
✓*
✓No weekends and every bank holiday off
✓Where to find us
✓Rutherglen office
✓We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre
✓We also have access to a bike locker if you choose to cycle in.
✓What happens next
✓If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you
✓To be part of our continued success click ‘Apply’ today to take the next step in your career.
✓Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity
✓We want talented people with great skills and matching values to join our teams.
✓All successful candidates will be subject to pre-employment checks.
✓#SP
✓#LI-RH1 Show more →
✓As a Customer Retentions Advisor, you’ll take a consultative retention approach, building trust with our customers through straightforward, open, and honest conversations, getting a real understanding of their needs and how these change over time, you will identify why they are looking to leave us and then create a package that saves them time and money.
✓What makes a great Customer Retentions Advisor?
✓* Working in an outbound contact centre role is what you love because you’ve been doing it for a while, and you know you can do it well.
✓* You’ll be an amazing communicator, able to adapt your approach for different people and have a chat with anyone.
✓* Because you care about customers, you’ll pay attention to the details and take real pride in doing a great job.
✓* Working to targets and achieving objectives is one of your passions, you’re driven and motivated and even if you fail you pick yourself back up and turn it into a success.
✓* You want to learn everything you can to keep building your career, you’ll always be looking for opportunities to increase your knowledge and try something new.
✓* You love working with people, from building great relationships with team mates to providing an amazing service for customers.
✓Experience and Skills Required
✓* IT literate, with knowledge of the effective use of Microsoft [Word, excel PowerPoint]
✓* No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed
✓* The drive and resilience required to support and win in a fast-paced Customer Service environment
✓* The personal gravitas required to establish credibility with colleagues and customers
✓* The self-awareness to identify own development needs and the desire to continually improve both self and the team
✓* The ability to communicate concisely and confidently
✓Why Choose Us
✓It takes all kinds of people to make Verastar the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
✓*
✓Core benefits including pension contributions and life assurance
✓*
✓Great discounts on 100s of high street and online stores
✓*
✓25 days holiday rising with service up to 28 days
✓*
✓Your birthday off every year
✓*
✓Option to buy up to 10 extra holidays and sell up to 5 holidays per year
✓*
✓Cycle to work and travel loans for people wanting a greener commute
✓*
✓Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.
✓The important extras
✓*
✓Hybrid working – option to work three days from home if you choose.
✓*
✓Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
✓*
✓Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
✓*
✓Full time/Permanent contract of 37.5 hours per week
✓*
✓No weekends and every bank holiday off
✓Where to find us
✓Rutherglen office
✓We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre
✓We also have access to a bike locker if you choose to cycle in.
✓What happens next
✓If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you
✓To be part of our continued success click ‘Apply’ today to take the next step in your career.
✓Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity
✓We want talented people with great skills and matching values to join our teams.
✓All successful candidates will be subject to pre-employment checks.
✓#SP
✓#LI-RH1 Show more →
Features
- ✓000
- ✓Uncapped commission OTE £32