Neighbourhood Customer specialist
Description✓Neighbourhood Customer specialist – Based Cambridge
✓Pay Rates: £17.69 per hour Umbrella rate
✓Contract – 3-month contract possibility of extension – working hours of 09:00am – 17:00pm
✓Hybrid – 80% out and about in the community visiting estates and carrying out inspections, 20% split office and WFH
✓Are you an enthusiastic, dedicated Neighbourhood Customer specialist looking for your next role? 4Recruitment Services are recruiting a Neighbourhood Customer specialist to deliver high standards of customer services to tenants within their homes in the Cambridge area.
✓Information on the Role:
✓You will create fully costed Neighbourhood Plans and be empowered to deliver these
✓The plan will underpin and improve performance and satisfaction within your area whilst effectively managing risk
✓You will draw upon the support of centralised specialist service teams and external agencies and partners to create communities, neighbourhoods and homes people love.
✓You will be responsible for managing risk within your area and escalating risks to the area and region risk maps as appropriate.
✓Provide appropriate, accessible, high quality and value for money services to customers of all tenures, by working autonomously, being proactive and a single point of contact for all of Peabody’s service in your geographical area.
✓Maintain high standards in your neighbourhoods and deliver excellent service to our customers by working primarily in your area and using mobile working digital applications and local facilities.
✓You will carry out estate / scheme / property inspections across your area capturing issues [including basic compliance checks] and feedback with the tools provided so as to continuously improve the service so that our customers love where they live.
✓Use data and insight to really understand your customers and take a lead in identifying and pre-empting and resolving local issues.
✓Collaborate with key teams across the company and external agencies to create thriving neighbourhoods that customers love through the delivery of wider multi-disciplinary neighbourhood strategies.
✓Essential Requirements:
✓Suit candidates who have experience of working as Housing officer, essential that they have housing experience, tenancy management, repairs and leaseholders. Do not need to come from a rents background.
✓Passion for customer service and highly organised.
✓Standard DBS Required
✓We also offer an outstanding referral scheme for any friends or colleagues.
✓If you are a Neighbourhood Customer specialist and would like to express your interest, please contact us for this great opportunity by calling on [phone number removed][option1] and speak to The Care Team
✓Or email on:
✓Recruitment is done in line with safe recruitment practices
✓4Recruitment Services is an equal opportunities employer Show more →
✓Pay Rates: £17.69 per hour Umbrella rate
✓Contract – 3-month contract possibility of extension – working hours of 09:00am – 17:00pm
✓Hybrid – 80% out and about in the community visiting estates and carrying out inspections, 20% split office and WFH
✓Are you an enthusiastic, dedicated Neighbourhood Customer specialist looking for your next role? 4Recruitment Services are recruiting a Neighbourhood Customer specialist to deliver high standards of customer services to tenants within their homes in the Cambridge area.
✓Information on the Role:
✓You will create fully costed Neighbourhood Plans and be empowered to deliver these
✓The plan will underpin and improve performance and satisfaction within your area whilst effectively managing risk
✓You will draw upon the support of centralised specialist service teams and external agencies and partners to create communities, neighbourhoods and homes people love.
✓You will be responsible for managing risk within your area and escalating risks to the area and region risk maps as appropriate.
✓Provide appropriate, accessible, high quality and value for money services to customers of all tenures, by working autonomously, being proactive and a single point of contact for all of Peabody’s service in your geographical area.
✓Maintain high standards in your neighbourhoods and deliver excellent service to our customers by working primarily in your area and using mobile working digital applications and local facilities.
✓You will carry out estate / scheme / property inspections across your area capturing issues [including basic compliance checks] and feedback with the tools provided so as to continuously improve the service so that our customers love where they live.
✓Use data and insight to really understand your customers and take a lead in identifying and pre-empting and resolving local issues.
✓Collaborate with key teams across the company and external agencies to create thriving neighbourhoods that customers love through the delivery of wider multi-disciplinary neighbourhood strategies.
✓Essential Requirements:
✓Suit candidates who have experience of working as Housing officer, essential that they have housing experience, tenancy management, repairs and leaseholders. Do not need to come from a rents background.
✓Passion for customer service and highly organised.
✓Standard DBS Required
✓We also offer an outstanding referral scheme for any friends or colleagues.
✓If you are a Neighbourhood Customer specialist and would like to express your interest, please contact us for this great opportunity by calling on [phone number removed][option1] and speak to The Care Team
✓Or email on:
✓Recruitment is done in line with safe recruitment practices
✓4Recruitment Services is an equal opportunities employer Show more →