1st Line Technical Support
Description✓1st Line Technical Support - Stockport, Manchester based- ASAP start - Permanent role - £22,000k - £24,000 PA [depending on experience] ****
✓Due to our clients recent expansion they are currently looking for 1st line technical support engineer to be based in Stockport.
✓Day to day responsibilities:
✓* First line response for all technical issues raised via existing client base.
✓* Issues will be reported via phone and email/ticketing system
✓* Investigation and diagnosis of Audio-Visual faults and problems.
✓* Maintain a high degree of customer service for all support queries.
✓* To ensure all calls are raised with detailed information of user issues accurately on the ticketing system.
✓* Escalating any complex incidents to 2nd and 3rd Line Support
✓* Ensuring response is managed via SLA timeframes
✓* Manage and completion of reporting functions
✓Desirable Experience:
✓* Magic Info Platform
✓Salary: £22,000k - £24,000k PA [depending on experience]
✓If you are interested in the above role, PLEASE APPLY!
✓****1st Line Technical Support - Stockport, Manchester based- ASAP start - Permanent role - £22,000k - £24,000 PA [depending on experience] Show more →
✓Due to our clients recent expansion they are currently looking for 1st line technical support engineer to be based in Stockport.
✓Day to day responsibilities:
✓* First line response for all technical issues raised via existing client base.
✓* Issues will be reported via phone and email/ticketing system
✓* Investigation and diagnosis of Audio-Visual faults and problems.
✓* Maintain a high degree of customer service for all support queries.
✓* To ensure all calls are raised with detailed information of user issues accurately on the ticketing system.
✓* Escalating any complex incidents to 2nd and 3rd Line Support
✓* Ensuring response is managed via SLA timeframes
✓* Manage and completion of reporting functions
✓Desirable Experience:
✓* Magic Info Platform
✓Salary: £22,000k - £24,000k PA [depending on experience]
✓If you are interested in the above role, PLEASE APPLY!
✓****1st Line Technical Support - Stockport, Manchester based- ASAP start - Permanent role - £22,000k - £24,000 PA [depending on experience] Show more →