1st Line Telecoms Engineer
Description✓Specification:
✓We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers
✓You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues
✓You will be supporting the other teams in the business with Telecom queries, logging tickets and keeping an up-to-date log of the key tasks
✓If you want to develop your Telecoms knowledge and career, we can support you with that through training courses, a helpful team and manager surrounding you.
✓Who are Tailor Made Technologies?
✓Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham
✓We are an award winning Managed Service Provider servicing the UK and Europe
✓At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years
✓When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well
✓We at Tailor Made Technologies will give you everything you will need to develop your career with us.
✓Benefits of working for Tailor Made Technologies:
✓* A competitive salary.
✓* Training opportunities set out with a clear training structure.
✓* Progressive working environment with access to voice your opinions to decision makers.
✓* 25 days holiday plus bank holidays.
✓* Your Birthday off.
✓* Flexi Health plan cover.
✓* IT Purchasing Scheme.
✓* Company Pension.
✓* A brilliant breakout room which provides a free breakfast and a pool table.
✓Responsibilities:
✓* To provide an initial point of contact via the phone to all contractual clients, log tickets and collate details of the issue.
✓* To work with the technical support team to identify problems and assist with solutions.
✓* Providing support to all clients, updating change control, and ensuring business continuity.
✓* Manage faults through to completion, keeping our customers updated and liaising with 3rd party Suppliers.
✓* Carrying out routine maintenance tasks on client’s phone systems.
✓* Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward.
✓* Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults.
✓* Communicate with our customers through any faults or changes that you are involved in.
✓* Ensure our documentation is being maintained to a high standard.
✓* To provide 1st line diagnostics within the agreed SLA
✓Skills:
✓* 1yr+ experience of working in a Service Desk environment.
✓* Knowledge of routers and networking [DrayTek, Netgear, LAN/WAN].
✓* SIP Trunk, VoIP, Hosted and Networking experience – VLAN, Wi-Fi and VPN.
✓* Experience with using a Service Management system to manage incidents and requests.
✓Essential Skills:
✓* A real passion for Customer Service and Telecoms.
✓* Excellent telephone manner.
✓* Good written communication skills.
✓* Good attention to detail.
✓* Willingness and ability to embrace change and learn recent technologies.
✓* Ability to work within a high volume and fast paced environment Show more →
✓We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers
✓You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues
✓You will be supporting the other teams in the business with Telecom queries, logging tickets and keeping an up-to-date log of the key tasks
✓If you want to develop your Telecoms knowledge and career, we can support you with that through training courses, a helpful team and manager surrounding you.
✓Who are Tailor Made Technologies?
✓Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham
✓We are an award winning Managed Service Provider servicing the UK and Europe
✓At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years
✓When you join us you will be part of our forward thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well
✓We at Tailor Made Technologies will give you everything you will need to develop your career with us.
✓Benefits of working for Tailor Made Technologies:
✓* A competitive salary.
✓* Training opportunities set out with a clear training structure.
✓* Progressive working environment with access to voice your opinions to decision makers.
✓* 25 days holiday plus bank holidays.
✓* Your Birthday off.
✓* Flexi Health plan cover.
✓* IT Purchasing Scheme.
✓* Company Pension.
✓* A brilliant breakout room which provides a free breakfast and a pool table.
✓Responsibilities:
✓* To provide an initial point of contact via the phone to all contractual clients, log tickets and collate details of the issue.
✓* To work with the technical support team to identify problems and assist with solutions.
✓* Providing support to all clients, updating change control, and ensuring business continuity.
✓* Manage faults through to completion, keeping our customers updated and liaising with 3rd party Suppliers.
✓* Carrying out routine maintenance tasks on client’s phone systems.
✓* Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward.
✓* Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults.
✓* Communicate with our customers through any faults or changes that you are involved in.
✓* Ensure our documentation is being maintained to a high standard.
✓* To provide 1st line diagnostics within the agreed SLA
✓Skills:
✓* 1yr+ experience of working in a Service Desk environment.
✓* Knowledge of routers and networking [DrayTek, Netgear, LAN/WAN].
✓* SIP Trunk, VoIP, Hosted and Networking experience – VLAN, Wi-Fi and VPN.
✓* Experience with using a Service Management system to manage incidents and requests.
✓Essential Skills:
✓* A real passion for Customer Service and Telecoms.
✓* Excellent telephone manner.
✓* Good written communication skills.
✓* Good attention to detail.
✓* Willingness and ability to embrace change and learn recent technologies.
✓* Ability to work within a high volume and fast paced environment Show more →