3rd Line Support Engineer

DescriptionRole: 3rd Line Engineer
Salary: £35,500 per annum + benefits
Job Location: Chorley
About the role
This is a fantastic opportunity to join a highly motivated and technically skilled support team providing IT support to a wide range of businesses that use Elite Group’s Cloud IT Solutions.
As part of this role, you will get to travel to customer sites to investigate and resolve issues - this may be more than once a week and a pool vehicle will be provided for this travel.
There will be out of hours work with this role to provide additional support cover for customers which works on a rota basis
But don’t worry, an on-call allowance is payable should you enter on to the on-call rota.
Role Responsibilities include:
* Owning cases from the initial call through to resolution.
* The ability to work through cases in complex environments.
* Receiving escalations from the 2nd Line Team.
* Mentoring and upskilling the 2nd Line Team.
* Pitching improvements to technical solutions and processes.
* Maintaining Microsoft Windows server operating systems and business applications, including Remote Desktop Services & WVD.
* Maintaining wide area networks, including firewall configuration and commissioning VPN’s.
* Advanced troubleshooting of system and network problems.
* Diagnosing and solving desktop hardware & software application issues.
* Supporting the roll-out of new business applications.
The Essentials:
* Self-motivated, driven, and pro-active, with the ability to research potential solutions and to propose fixes and identify gaps in technical solutions and processes.
* Mentor experience to be able to mentor and upskill the 2nd line team.
* Strong technical knowledge of:
* Remote Desktop and/or AVD
* Windows Server 2012, 2016 & 2019
* Active Directory
* Group Policy & Profiles / FsLogix
* SQL Server
* Exchange Server including on-premise and online versions
* Microsoft Office versions including Office 365
* Backup solutions
* Managed AV solutions
* WSUS
* Strong general knowledge of networking including:
* TCP/IP & Routing
* Firewalls and VPN’s
* Broadband and Leased Line technologies
* Network troubleshooting
* Knowledge and experience of server virtualisation technologies.
The Desirables:
* Experienced with:
* SharePoint & OneDrive
* Intune
* Microsoft CRM
* Experience of managing Watchguard firewalls
* Experience of managing Panda AV and Systems Management
* Previous experience using ServiceNow [CSM or IM]
The nitty-gritty
This is a full-time position based in our Chorley office, and we work on a hybrid basis
You must be able to work from either our Chorley office 2 days per week
This is a permanent role which gives you the chance to positively impact our tech company and help us continue our growth.
Here’s why you’ll love it at Elite
We do more than simply sell technology products and services
We embark on journeys with our customers, ensuring their investments are always maximised and there is always expert support available, whenever needed.
But when it comes to support, we are always looking for new ways to help our team grow and develop
Our values allow us to nurture a supportive company culture and retain a dedicated workforce through building trust, staying humble, valuing our team’s hard work and empowering each other to do our best.
We will invest in your learning and celebrate your successes by recognising and rewarding your hard work
Some of our company benefits include:
* 25 days holiday + bank holidays + 1 volunteering day
* Your Birthday off
* Hybrid working
* Enhanced Maternity & Paternity Leave
* Employee loyalty rewards
* Accredited Investors in People organisation
* Regular company events
* Plenty of scope for progression and opportunities for training – technical and management
* Achievement celebrations & rewards
* Medical schemes and cycle-to-work initiatives
* Mental wellbeing and financial wellbeing support
* Check out our careers hub for more info on our benefits!
#WeAreElite
Show more →
£35,500
Chorley
Image
Salary Min35500Salary Max35500Contract TypePermanentSalary TypeAnnumAdded1y 12dID2819775