3rd Line Support Engineer
Description✓Job title: 3rd Line Support Engineer
✓Location: Barrowford or Manchester
✓Salary: Up to £30K DOE
✓This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of the growth and success story.
✓This role is based either in the Barrowford office, Manchester office and will have a flexible working option after probation based on the company flexible working policy.
✓The Role
✓This is an opportunity for a dynamic Senior Service Desk or 3rd Line Engineer to join a fast growing IT Managed Service Provider
✓The role will be based within our Service Desk reporting to our Service Desk Manager, working on tickets and directly assisting customers.
✓Initially office-based with scope to work on-site through site visits, assisting with project work and prescheduled onsite maintenance days
✓This will also progress into assisting the project team with project delivery.
✓Due to expected growth within the business, the suitable candidate will progress into standalone project work in the future
✓We take a proactive view on progressing employees careers and don’t restrict Service Desk Engineers purely to ticket work.
✓General duties will include:
✓* Resolving customer issues via a ticketing system, phone and email
✓* Detailed and complex tickets that have been escalated from the Service Desk
✓* Supporting Service Desk Engineers and providing knowledge transfer where required
✓* Ability to work free standing and proactively look for opportunities to provide better service to the customer base
✓* Working with customers on complex issues that require attention to detail and a high level of customer service understanding
✓* Working to Service Level Agreements
✓* Working on complex alert and monitoring tickets to proactively prevent downtime
✓* Switching configurations and troubleshooting including Cisco, Meraki, HP
✓* Firewalls and Router configurations and troubleshooting including Meraki
✓* Advanced Windows Server troubleshooting including 2012/2016/2019 versions
✓* Windows endpoint troubleshooting including Windows 7 and Windows 10
✓* Advanced Office 365 Administration including troubleshooting and setting up
✓* Vmware knowledge is required for this role, with previous experience expected
✓* Advanced TCP/IP, Lan, Wan and VPN troubleshooting
✓* Building solid relationships with customers
✓* Delivering suitable on-site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business
✓About You
✓You will have:
✓* Five years’ experience in end-user support
✓* Three years’ experience of working on a Service Desk/Help Desk
✓* Suitable qualifications to demonstrate understanding of Microsoft or Hypervisor solutions
✓* Excellent customer services skills
✓* High level of interpersonal skills
✓* An ability to accurately triage technical requests
✓* A valid UK driving license
✓Benefits:
✓-Tools to get the job done – A new high-spec Dell laptop and mobile phone expenses
✓-Cashback Healthcare Plan
✓-Career and personal development
✓-Annual away day for feedback and positive change
✓-Fun CSR activities, friendly environment and relaxed workplace
✓-Social days/evenings out
✓-Hot lunch on last Friday of every month, with a catered-for style lunch every quarter
✓-Xmas parties [which are on another level!]
✓-Weekly fruit basket, tea, coffee and fruit juice provided
✓-Inpowa - employee reward system – prizes for the great work you do
✓-Annual Incremental holidays [maximum of 5 extra days after 3 years’ service]
✓-Ability to purchase holidays
✓-Long service rewards and awards
✓-Pension Scheme
✓-Career Progression policy of internal recruitment over external Show more →
✓Location: Barrowford or Manchester
✓Salary: Up to £30K DOE
✓This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of the growth and success story.
✓This role is based either in the Barrowford office, Manchester office and will have a flexible working option after probation based on the company flexible working policy.
✓The Role
✓This is an opportunity for a dynamic Senior Service Desk or 3rd Line Engineer to join a fast growing IT Managed Service Provider
✓The role will be based within our Service Desk reporting to our Service Desk Manager, working on tickets and directly assisting customers.
✓Initially office-based with scope to work on-site through site visits, assisting with project work and prescheduled onsite maintenance days
✓This will also progress into assisting the project team with project delivery.
✓Due to expected growth within the business, the suitable candidate will progress into standalone project work in the future
✓We take a proactive view on progressing employees careers and don’t restrict Service Desk Engineers purely to ticket work.
✓General duties will include:
✓* Resolving customer issues via a ticketing system, phone and email
✓* Detailed and complex tickets that have been escalated from the Service Desk
✓* Supporting Service Desk Engineers and providing knowledge transfer where required
✓* Ability to work free standing and proactively look for opportunities to provide better service to the customer base
✓* Working with customers on complex issues that require attention to detail and a high level of customer service understanding
✓* Working to Service Level Agreements
✓* Working on complex alert and monitoring tickets to proactively prevent downtime
✓* Switching configurations and troubleshooting including Cisco, Meraki, HP
✓* Firewalls and Router configurations and troubleshooting including Meraki
✓* Advanced Windows Server troubleshooting including 2012/2016/2019 versions
✓* Windows endpoint troubleshooting including Windows 7 and Windows 10
✓* Advanced Office 365 Administration including troubleshooting and setting up
✓* Vmware knowledge is required for this role, with previous experience expected
✓* Advanced TCP/IP, Lan, Wan and VPN troubleshooting
✓* Building solid relationships with customers
✓* Delivering suitable on-site work when requested by other teams within the business, such as delivering hardware or very basic setup within experience range to assist with any resource limitations within the business
✓About You
✓You will have:
✓* Five years’ experience in end-user support
✓* Three years’ experience of working on a Service Desk/Help Desk
✓* Suitable qualifications to demonstrate understanding of Microsoft or Hypervisor solutions
✓* Excellent customer services skills
✓* High level of interpersonal skills
✓* An ability to accurately triage technical requests
✓* A valid UK driving license
✓Benefits:
✓-Tools to get the job done – A new high-spec Dell laptop and mobile phone expenses
✓-Cashback Healthcare Plan
✓-Career and personal development
✓-Annual away day for feedback and positive change
✓-Fun CSR activities, friendly environment and relaxed workplace
✓-Social days/evenings out
✓-Hot lunch on last Friday of every month, with a catered-for style lunch every quarter
✓-Xmas parties [which are on another level!]
✓-Weekly fruit basket, tea, coffee and fruit juice provided
✓-Inpowa - employee reward system – prizes for the great work you do
✓-Annual Incremental holidays [maximum of 5 extra days after 3 years’ service]
✓-Ability to purchase holidays
✓-Long service rewards and awards
✓-Pension Scheme
✓-Career Progression policy of internal recruitment over external Show more →