Customer Service Executive
Description✓Our Isle of Man-based Client are an award-winning communications & services provider, leading their sector in the delivery of compelling and affordable tailored solutions
✓They now require a number of Customer Service Executives to join a great team.
✓Role Profile
✓Duties will include:
✓* Developing and using customer services expertise to identify and resolve customer queries in a timely manner
✓* Handling inbound and outbound calls to customers, responding to a diverse range of problems and requests
✓* Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to customers
✓* Identify risks and opportunities for improvement, delivering simple, effective ways to improve the service the firm offer to their customers
✓* Escalating issues where appropriate to the Customer Services Manager
✓* Ensuring that all customers experience an exceptional level of service
✓Person Profile
✓* Excellent communication skills on all levels
✓* Ability to work on own initiative as well as part of a team
✓* Sound numerical skills
✓* Sense of urgency and the ability to work in a fast-paced office environment
✓* Deadline focused with ability to prioritise tasks
✓* Flexible and multi-tasking ability to produce results
✓* Excellent knowledge of Microsoft Office, especially Microsoft Excel
✓* Have a can-do attitude - prepared to "go the extra mile"
✓* A curious learner with an interest in professional development Show more →
✓They now require a number of Customer Service Executives to join a great team.
✓Role Profile
✓Duties will include:
✓* Developing and using customer services expertise to identify and resolve customer queries in a timely manner
✓* Handling inbound and outbound calls to customers, responding to a diverse range of problems and requests
✓* Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to customers
✓* Identify risks and opportunities for improvement, delivering simple, effective ways to improve the service the firm offer to their customers
✓* Escalating issues where appropriate to the Customer Services Manager
✓* Ensuring that all customers experience an exceptional level of service
✓Person Profile
✓* Excellent communication skills on all levels
✓* Ability to work on own initiative as well as part of a team
✓* Sound numerical skills
✓* Sense of urgency and the ability to work in a fast-paced office environment
✓* Deadline focused with ability to prioritise tasks
✓* Flexible and multi-tasking ability to produce results
✓* Excellent knowledge of Microsoft Office, especially Microsoft Excel
✓* Have a can-do attitude - prepared to "go the extra mile"
✓* A curious learner with an interest in professional development Show more →
Features
- ✓excellent package