Field Trainer
Description✓Are you a skilled Telecoms Engineer and looking for progression, this position could be for you!
✓We have an new and exciting opportunity that has arisen for an Performance/Field Coach, and we would love to hear from you if you have experience with Copper Installations.
✓You'll be working in a part of Morrison Telecom Services that is dedicated to transforming the way support is delivered nationwide to Openreach and other external network providers
✓We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.
✓As the Field Coach you will be responsible coordinating the performance and development of all external staff whilst ensuring a ‘First Class Service’ delivery is maintained
✓They will also ensure that a quality service is always delivered and assist in raising the profile of the business
✓The department also provide day-to-day support to Project Managers, Site Agents and the Performance, Skills, Development and Training Managers.
✓As the Field Coach your duties & responsibilities will be:
✓* A good understanding of Copper Installations.
✓* Experience in work under your own initiative.
✓* Ability to audit and coach teams to improve quality.
✓* Familiar with Telecoms network system.
✓* Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback.
✓* Coordinate Skill Gap Requirements to training – Identifying training needs through regular 1-1 coaching observation sessions.
✓* Develop Quick Reference Guides to assist in the coaching & development of the external teams.
✓* Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement.
✓* Create and implement Personal Development Plans for external teams.
✓Skills & Knowledge Requirements:
✓* Excellent communication skills.
✓* Organised, structured, and always planned.
✓* An effective time manager to meet stringent timescales.
✓* Able to demonstrate drive and ambition to deliver ‘World Class Customer Service’.
✓* Can influence key players.
✓* Take responsibility and challenge existing policies and procedures.
✓* Computer literate and able to demonstrate an awareness of business procedures.
✓* Knowledge and understanding of corporate systems in use.
✓* Ability to act calmly and rationally in a stressful environment.
✓* Good negotiation skills.
✓* Full UK driving licence.
✓About The Company
✓Why choose us?
✓We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them
✓Our benefits include:
✓* 25 days annual leave plus bank holidays
✓* 4% matched pension scheme
✓* 2 x salary life assurance
✓* Access to our staff discount portal
✓* Health Cash Plan
✓* Cycle to Work scheme
✓* Employee assistance programme
✓* Recruitment referral scheme
✓* Payroll giving
✓* Salary finance scheme
✓Inclusiveness
✓As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition
✓Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
✓As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job
✓We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
✓Please note this role is only open to UK Residents residing in the area advertised - Unfortunately, no Sponsorship is available at this time Show more →
✓We have an new and exciting opportunity that has arisen for an Performance/Field Coach, and we would love to hear from you if you have experience with Copper Installations.
✓You'll be working in a part of Morrison Telecom Services that is dedicated to transforming the way support is delivered nationwide to Openreach and other external network providers
✓We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.
✓As the Field Coach you will be responsible coordinating the performance and development of all external staff whilst ensuring a ‘First Class Service’ delivery is maintained
✓They will also ensure that a quality service is always delivered and assist in raising the profile of the business
✓The department also provide day-to-day support to Project Managers, Site Agents and the Performance, Skills, Development and Training Managers.
✓As the Field Coach your duties & responsibilities will be:
✓* A good understanding of Copper Installations.
✓* Experience in work under your own initiative.
✓* Ability to audit and coach teams to improve quality.
✓* Familiar with Telecoms network system.
✓* Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback.
✓* Coordinate Skill Gap Requirements to training – Identifying training needs through regular 1-1 coaching observation sessions.
✓* Develop Quick Reference Guides to assist in the coaching & development of the external teams.
✓* Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement.
✓* Create and implement Personal Development Plans for external teams.
✓Skills & Knowledge Requirements:
✓* Excellent communication skills.
✓* Organised, structured, and always planned.
✓* An effective time manager to meet stringent timescales.
✓* Able to demonstrate drive and ambition to deliver ‘World Class Customer Service’.
✓* Can influence key players.
✓* Take responsibility and challenge existing policies and procedures.
✓* Computer literate and able to demonstrate an awareness of business procedures.
✓* Knowledge and understanding of corporate systems in use.
✓* Ability to act calmly and rationally in a stressful environment.
✓* Good negotiation skills.
✓* Full UK driving licence.
✓About The Company
✓Why choose us?
✓We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them
✓Our benefits include:
✓* 25 days annual leave plus bank holidays
✓* 4% matched pension scheme
✓* 2 x salary life assurance
✓* Access to our staff discount portal
✓* Health Cash Plan
✓* Cycle to Work scheme
✓* Employee assistance programme
✓* Recruitment referral scheme
✓* Payroll giving
✓* Salary finance scheme
✓Inclusiveness
✓As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition
✓Please let us know if there are any reasonable adjustments we can make to aid your application and recruitment process.
✓As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job
✓We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.
✓Please note this role is only open to UK Residents residing in the area advertised - Unfortunately, no Sponsorship is available at this time Show more →