Helpdesk and Switchboard Operator- NHS
Description✓Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
✓and join the friendly and busy team at 2Gether Support Solutions
✓If you are looking for a varied
✓and engaging role then this could be for you.
✓● Position: Help Desk and Switchboard Operator
✓● Hourly rate: £9.90 + Holiday pay [rate enhancements available for weekends & bank holidays]
✓● Duration: 6 months+
✓● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
✓● Contract type: Temporary with weekly pay through Randstad
✓The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
✓hospitals around East Kent and centres around providing helpful and professional services.
✓Help Desk and Switchboard Operator's duties include:
✓● Providing a helpful and professional service to the national health service and its customers.
✓● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
✓trust's core values.
✓● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
✓● Issuing pagers to staff.
✓● Update telephone records.
✓● Maintain rosters and on-call information for the hospital.
✓● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
✓customers.
✓● Liaise with departments over service centre queries.
✓● Arrange taxi bookings through non-patient transport.
✓● Maintain the out of hours car parking intercom system and report any system failures.
✓● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
✓About you:
✓● Flexible approach to working due to shift pattern rotations throughout.
✓● Keen to learn new skills and a can do attitude.
✓● Customer focused and centred around providing excellent customer service.
✓● Ability to communicate with customers, visitors, colleagues and management effectively.
✓● Able to deal with emergency and high-pressure situations in a professional and calm manner.
✓● Excellent I.T skills and be able to adapt to new systems.
✓● Knowledge of the local area and common medical terminology is an advantage.
✓● Previous helpdesk or switchboard experience is preferred and an advantage.
✓● Good level of IT skills across Microsoft office packages
✓● Awareness of Health and safety standards
✓Requirements:
✓● Eligible to work in the United Kingdom
✓● 2 current proofs of address and national insurance.
✓● Happy to undergo relevant training.
✓● Access to transport will be an advantage when applying for this role due to the location of the hospital.
✓Why work for Randstad?
✓● All necessary training provided by us, with opportunities for other training and development
✓● Access to great discounts with top highstreet retailers
✓● Access to our Employee Assistance Programme
✓● Long term work opportunities
✓If you are interested please click apply now or call the team on [phone number removed] Option 3 for more
✓information!
✓Randstad Business Support is acting as an Employment Business in relation to this vacancy Show more →
✓and join the friendly and busy team at 2Gether Support Solutions
✓If you are looking for a varied
✓and engaging role then this could be for you.
✓● Position: Help Desk and Switchboard Operator
✓● Hourly rate: £9.90 + Holiday pay [rate enhancements available for weekends & bank holidays]
✓● Duration: 6 months+
✓● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
✓● Contract type: Temporary with weekly pay through Randstad
✓The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
✓hospitals around East Kent and centres around providing helpful and professional services.
✓Help Desk and Switchboard Operator's duties include:
✓● Providing a helpful and professional service to the national health service and its customers.
✓● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
✓trust's core values.
✓● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
✓● Issuing pagers to staff.
✓● Update telephone records.
✓● Maintain rosters and on-call information for the hospital.
✓● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
✓customers.
✓● Liaise with departments over service centre queries.
✓● Arrange taxi bookings through non-patient transport.
✓● Maintain the out of hours car parking intercom system and report any system failures.
✓● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
✓About you:
✓● Flexible approach to working due to shift pattern rotations throughout.
✓● Keen to learn new skills and a can do attitude.
✓● Customer focused and centred around providing excellent customer service.
✓● Ability to communicate with customers, visitors, colleagues and management effectively.
✓● Able to deal with emergency and high-pressure situations in a professional and calm manner.
✓● Excellent I.T skills and be able to adapt to new systems.
✓● Knowledge of the local area and common medical terminology is an advantage.
✓● Previous helpdesk or switchboard experience is preferred and an advantage.
✓● Good level of IT skills across Microsoft office packages
✓● Awareness of Health and safety standards
✓Requirements:
✓● Eligible to work in the United Kingdom
✓● 2 current proofs of address and national insurance.
✓● Happy to undergo relevant training.
✓● Access to transport will be an advantage when applying for this role due to the location of the hospital.
✓Why work for Randstad?
✓● All necessary training provided by us, with opportunities for other training and development
✓● Access to great discounts with top highstreet retailers
✓● Access to our Employee Assistance Programme
✓● Long term work opportunities
✓If you are interested please click apply now or call the team on [phone number removed] Option 3 for more
✓information!
✓Randstad Business Support is acting as an Employment Business in relation to this vacancy Show more →
Features
- ✓rate enhancements available