Onboarding / Implementation Engineer
Description✓Onboarding / Implementation Engineer
✓The Role
✓The company is a cloud communication software company that provides unified communication solutions for businesses
✓Their solutions integrate with all major browsers and leading platforms, such as Microsoft Dynamics, Microsoft Teams, and Salesforce
✓They are looking for an experienced Onboarding or Implementation Engineer to deliver a smooth and efficient onboarding experience to new customers and partners alike.
✓The company has a global customer base operating in over 40 countries and is part of Microsoft's premium tier Inner Circle Partner network
✓This role, which will support the UK/Ireland/EMEA region, is a brilliant opportunity to join an exciting cloud communications business and further your career within a company going through rapid growth and transformation.
✓Reporting to their Head of Technical Operations, this is a remote-first opportunity, however, the company also offers the option to work from our UK or Dublin offices, or a hybrid model, whatever works best for you.
✓About the job
✓The company is seeking an experienced Onboarding Engineer to support the technical setup and implementation of new customers
✓As an Onboarding Engineer, you will develop a deep understanding of their telecoms and multi-channel solutions to provide expert guidance to new customers regarding product features, configurations, and set-up
✓You should possess the ability to interpret statements of work [SoWs], identify configuration and setup requirements, and implement appropriate solutions to ensure the successful onboarding of new customers onto the company's products.
✓Key Responsibilities:
✓Demonstrate technical understanding and empathy to our customers
✓Understand customer setup requirements and product functionality
✓Documenting customer technical requirements as part of SOWs
✓Comfortable working on multiple projects simultaneously
✓Working with customer stakeholders to troubleshoot any configuration issues
✓Work with support engineers when appropriateSkills & Experience:
✓Previous experience working in an onboarding or support role for a telecommunications and/or a SaaS product company, or experience of supporting contact centre environments or cloud-based communication platforms.
✓Experience of guiding customer requirements and configurations, even better if this is within a cloud or telco product company.
✓Experience of WebRTC, VOIP, SBC, PBX systems or browser-based communication systems is desirable
✓Experience using or working with Microsoft Dynamics would be nice to haveSalary Package:
✓Salary between €35K-€45K depending on the level of experience
✓Work from anywhere within the UK or Ireland, or from one of our offices, or a mix - up to you
✓Home office setup, annual pay reviews, 25 days holiday and more.
✓At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services
✓See our website for more details.
✓Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions
✓For more info see wallacemyers.ie/privacy-policy Show more →
✓The Role
✓The company is a cloud communication software company that provides unified communication solutions for businesses
✓Their solutions integrate with all major browsers and leading platforms, such as Microsoft Dynamics, Microsoft Teams, and Salesforce
✓They are looking for an experienced Onboarding or Implementation Engineer to deliver a smooth and efficient onboarding experience to new customers and partners alike.
✓The company has a global customer base operating in over 40 countries and is part of Microsoft's premium tier Inner Circle Partner network
✓This role, which will support the UK/Ireland/EMEA region, is a brilliant opportunity to join an exciting cloud communications business and further your career within a company going through rapid growth and transformation.
✓Reporting to their Head of Technical Operations, this is a remote-first opportunity, however, the company also offers the option to work from our UK or Dublin offices, or a hybrid model, whatever works best for you.
✓About the job
✓The company is seeking an experienced Onboarding Engineer to support the technical setup and implementation of new customers
✓As an Onboarding Engineer, you will develop a deep understanding of their telecoms and multi-channel solutions to provide expert guidance to new customers regarding product features, configurations, and set-up
✓You should possess the ability to interpret statements of work [SoWs], identify configuration and setup requirements, and implement appropriate solutions to ensure the successful onboarding of new customers onto the company's products.
✓Key Responsibilities:
✓Demonstrate technical understanding and empathy to our customers
✓Understand customer setup requirements and product functionality
✓Documenting customer technical requirements as part of SOWs
✓Comfortable working on multiple projects simultaneously
✓Working with customer stakeholders to troubleshoot any configuration issues
✓Work with support engineers when appropriateSkills & Experience:
✓Previous experience working in an onboarding or support role for a telecommunications and/or a SaaS product company, or experience of supporting contact centre environments or cloud-based communication platforms.
✓Experience of guiding customer requirements and configurations, even better if this is within a cloud or telco product company.
✓Experience of WebRTC, VOIP, SBC, PBX systems or browser-based communication systems is desirable
✓Experience using or working with Microsoft Dynamics would be nice to haveSalary Package:
✓Salary between €35K-€45K depending on the level of experience
✓Work from anywhere within the UK or Ireland, or from one of our offices, or a mix - up to you
✓Home office setup, annual pay reviews, 25 days holiday and more.
✓At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services
✓See our website for more details.
✓Privacy Policy: By applying for this role you are agreeing that your details will be stored in our database and may be considered for similar future positions
✓For more info see wallacemyers.ie/privacy-policy Show more →
Features
- ✓home office set
- ✓annual pay reviews